TikTok Shipping - Merchant Operations Manager - Amsterdam

Responsibilities

• NOTE: Please submit your CV in English
• Lead and manage day-to-day logistics operations in Munich, ensuring service quality, efficiency, and scalability
• Manage relationships with local carriers, warehouses, and logistics partners; monitor performance and drive continuous improvement
• Optimise operational processes, cost structure, and service levels (lead time, delivery success rate, damage rate, etc.)
• Coordinate closely with regional and central teams on planning, capacity, and operational strategy
• Support new market initiatives, product launches, and operational setup in Munich
• Track and analyse key operational KPIs; provide regular reporting and actionable insights
• Identify risks and operational bottlenecks, and implement mitigation plans
• Manage local vendors and support contract negotiation and performance management

Requirements

• 5+ years of experience in Merchant Operations, Seller Management, E-commerce Operations, Marketplace Operations or Account Management.
• Strong understanding of e-commerce logistics, fulfillment and supply chain operations.
• Demonstrated ability to understand merchant business models, identify operational pain points and drive adoption of new logistics solutions.
• Strong stakeholder management skills with the ability to collaborate effectively across Product, Operations, Commercial and external merchant teams.
• Fluent proficiency in English (written and spoken).
• Experience working with enterprise or strategic merchants.
• Excellent analytical and problem-solving skills with experience using data to drive decisions.
• Proven ability to manage multiple projects in a fast-paced environment.
• Experience in marketplaces, logistics providers, fulfillment services or e-commerce platforms is highly preferred.

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