Shared Services IT Support Lead

About the role

As part of our Shared Services IT Support and Testing team, you'll demonstrate your passion for customer service by ensuring that our customers receive excellent service. You'll lead, guide, and motivate the team who support predominantly SAP HR, Payroll, Finance, and SuccessFactors modules, and you may be asked to help support other areas of IT. You'll ensure that challenging queries raised by the business or our partner organisations are analysed and resolved by the team within agreed SLAs. Collaborating with other SAP teams and with support colleagues in our Integrated Business Centre will be essential, as will the ability to articulate complex technical themes to non-technical audiences. You will also be required to drive the escalation and resolution of high-priority and/or high-impact issues, which will involve liaising with teams across the business, IT, and senior stakeholders.

Responsibilities

• Why should you apply?
• You will work with new technology
• You will be part of an ambitious digital strategy

Requirements

• We are seeking a motivated and experienced professional with strong communication, interpersonal, and leadership skills. You will be able to lead and inspire a team while managing workloads effectively and maintaining a strong customer focus throughout.
• Why join us?
• Hampshire County Council offers a pleasant, supportive, and collaborative working environment.
• Access to Local Government Pension Scheme
• Between 25 - 28 days annual leave entitlement (dependent on Local Authority service)
• Electric plug-in hybrid car Salary Sacrifice Scheme
• Interest free travel loans and discounts
• Employee Support Services
• Family friendly policies

Additional Information

Are you a motivated, customer-focused Team Leader looking to join a dynamic SAP team? This role offers the opportunity to work with modern SAP technologies while contributing to an ambitious digital strategy, providing strong exposure to ongoing system and service improvements. You'll benefit from a supportive and collaborative working environment, with positive learning opportunities within a larger SAP team. Hampshire County Council also promotes a healthy work-life balance through flexible working arrangements, alongside a comprehensive benefits package that includes a pension, flexi-time, travel discounts, and family-friendly policies, all within a well-connected and attractive Winchester location.

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