Compliance business expert - Mortgages

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At ING we are looking for Compliance business expert Your role and work environment: We are looking for a talented and enthusiastic Compliance business expert to join our Mortgage Team of Home Tribe in a squad that can help us develop new customer/product features and legal initiatives focused on Mortgage workflow Your key responsibilities: As Compliance business exper t in Safe and Secure you will: Be responsible for understanding the current mortgage workflow in order to: Implement new business functionalities in the current mortgage application flow. Modify existing functionalities to comply with legal regulations. Find the right balance between implementing improvements and implementation costs in a workflow that is being phased out. Understand legal and regulatory requirements and translate them into business requirements. Manage asset maintenance by coordinating and prioritizing day-to-day incidents. Provide clear delivery timelines aligned with legal and audit deadlines. Coordinate follow-up on the asset's different issues, driving progress and implementation within the tribe. Support PO to increase efficiency, reduce complexity, bringing the best experience in the moments of truth linked to mortgages and pursuing for innovative solutions Translate business needs in requirements for the implementation. Have a clear understanding of IT framework in ING and be acquainted with technology development. Be an expert of your product & service prioritizing on value delivered for our customers in short cycles, defining a first MVP and improving with the feedback gathered Be able to support complex and demanding environment, setting clear roadmaps and solving impediments What are we looking for? Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fits... don't hesitate to apply! A leader of our Orange Code culture displaying the following behaviors: Contribution to the ING One Agile Way of Working and safeguard the Orange Code Ability to assume personal responsibility and address customer needs. Focus is not on individual customers, but on the customer as a target group. You know what is going on with the customer, put yourself in customers' shoes, assess the wishes and needs of customers and anticipate on this. Problem analysis and judgement: Recognize key information, problem identification, research, various methods of analysis, establishment of connections and anticipation are key to your job. Strong analytical skills and a healthy level of curiosity are therefore vital. Stay on top of trends and developments within their field and the market. Aside from that, it is of crucial importance to have knowledge of the customer's business and banking processes. Integrate acquired knowledge into performance of tasks. Thinking in strategic terms. Based on professional expertise, a link is established between current events and business strategy and a long-term vision. Initiative needed in improving products, processes and channel policies. Ensuring that creative ideas are also implemented. Giving and asking for constructive feedback By fulfilling the Compliance Business Expert role: Master or bachelor's degree with a minimum of 4 years of professional experience in product design. Capability of translating business needs into delivery requirements, proven experience working with IT. Proven ability to prioritise and deliver technology solutions in complex, agile environments. Excellent stakeholder management and communication skills, with the ability to align diverse teams and negotiate priorities. Deep problem-solving capabilities and a proactive, can-do attitude to overcome delivery challenges. Experience in the mortgages or financial services domain, ideally with knowledge of credit operations. Passion for digital transformation and continuous improvement, with a focus on enhancing customer and operational outcomes. You ensure compliance with ING's policies and standards Excellent oral and written English skills What do we offer? The time you spend at work, the challenges you face or the lessons you get are very important, but... What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details. Check out what is waiting for you! Be flexible my friend. Our model is all about flexibility and accountability. Keeping both our customers and our colleagues' needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing. Restaurant card. So that thinking about what to have for lunch doesn't take up your time or your cravings. Our house will be your home. In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more! Health insurance. For you and all your family (spouse/partner and children). Life insuran

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