Service Engineer (AV/UC)

Responsibilities

• Provide best-in-class post-sale maintenance experience to clientele.
• Plan, schedule and execute preventive maintenance with customers to ensure system reliability and take ownership in executing corrective actions upon client approval.
• Perform remote/onsite diagnostics to identify, troubleshoot, and resolve existing or potential faults within AV and VC integrated systems.
• Provide post-installation support such as remote/onsite technical assistance, firmware updates, and/or configuration changes.
• Coordinate with end users, product suppliers and vendors to resolve technical product issues promptly and within agreed Service Level Agreements (SLA). E.g. RMA process.
• Deliver timely, accurate, and well-documented service reports following every maintenance or troubleshooting engagement.
• Identify, indicate, and assist in changes accrued to schematics, BOM list, and other relevant materials discovered during site evaluations.
• Analyse and document technical issues, resolutions, and improvement recommendations, ensuring traceability and knowledge sharing.
• Evaluate the severity and risk of technical challenges, escalating to manufacturers or principals when issues exceed internal capacity.
• Support post-commissioning activities such as end-user trainings, material development, documenting accurately on handover and taking over of functioning systems.
• Any other tasks assigned by HOD.
• Required Skills and Qualifications:
• NITEC, Diploma or Degree in AV / Electronics / IT / Electrical or related discipline.
• Preferably at least 2 years of experience in operation, engineering and/or installation/maintenance of AV systems.
• Preferably to have general knowledge of AV products (e.g. Zoom, Microsoft Teams, Crestron, Extron, Kramer, Polycom, Cisco Telepresence, Logitech, Biamp and QSYS)
• Preferably to have general knowledge of AV & IT technologies (e.g. TCP/IP, Networking, Dante, AVB, SDVOE, H.264, H.323, MPEG, EDID, HDCP)
• Trainings would be provided.
• Working location: Ubi, East!
• Please include the following information in your resume.
• Current & Expected Salary
• Reason(s) for leaving
• Notice Period / Availability to commence work
• By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.
• We regret only short-listed candidates will be notified.
• EA License | 18C9251 WGT Group
• Registration No | R22111484

Additional Information

Company Overview: We are a fast-growing Audio Visual (AV) company, specialising in Unified Communications (UC) and Information Technology (IT) solutions, laser-focused to catering to Multinational Corporation, Fortune 1000 companies and major government sectors and agencies. Job overview: The candidate will work in an On and Off-site arrangement with responsibilities to support multiple sites beyond Singapore, and work closely with our regional colleagues and travel to Singapore HQ and/or regional branch offices only whenever necessary. The ideal candidate will have strong proficiency in audio visual system diagnostics and a good grasp in unified communications.

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