Manager of Change Management

Responsibilities

• You will support Technology & Product teams, as well as external suppliers to implement highly reliable platforms services, with adequate environments and pipelines for change delivery.
• Whilst driving better Change Management across all operational teams, you will be responsible for the management of all change, operating a world-class process for safe delivery, clear communications, and great collaboration across technical and business teams, as well as our suppliers.
• You will ensure an effective level of communication and visibility for Sky's Leadership, allowing them to understand the impact and status of change related risk.
• You will contribute to the development of a centre of expertise for Sky change and continuous improvement and lead the development of these capabilities and mindsets across the organisation.
• You will contribute to the definition of vision, priorities and requirements for service reliability and process improvements around Change Delivery.
• You will contribute to the delivery of continuous learning and improvement, mitigating future change and release risks to our services.

Requirements

• Proven people leadership experience, with the ability to set a clear operational vision, define objectives, and motivate high‑performing teams, fostering a strong culture of collaboration across the Sky Group, including leading virtual teams in a high‑profile, fast‑paced, multi‑country environment.
• Demonstrable experience delivering service excellence while managing competing priorities, addressing immediate risks, and handling multiple complex situations simultaneously in a Service Reliability or Service Operations environment.
• Strong technical capability, with comfort working across a wide range of technologies and a deep understanding of complex architectures and platforms underpinning large‑scale services, including DevOps, Agile and SRE practices.
• Deep understanding of Service Management methodologies, including Change, Incident and Problem Management, Service Introduction and Service Assurance, with ITIL Foundation certification considered mandatory.
• Team overview
• Group Service Management
• The Team currently comprises 1 Manager Of, 5 Managers (UK and ITA), 6 UK based Senior Analysts and 1 Analyst and 4 CIEC (Chennai) Senior Analysts
• The rewards
• There's one thing people can't stop talking about when it comes to #LifeAtSky : the perks. Here's a taster:
• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences
• Inclusion & how you'll

Benefits

Additional Information

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. We're seeking an experienced leader to be a Manager of Change Management, reporting to the Group Head of Change Management, within Global Service & Reliability. You are part of Global Service & Reliability leadership teams, working in partnership with Group Technology and Group Product functions, ensuring protection of an excellent customer experience. You'll work with country Group Directors, offering them a helicopter view of how we're enabling the safe delivery of safe change and platform reliability and will work with different teams to mitigate risk. You'll lead a strong team of Change Analysts to deliver this and work with your peers - in Incident and Assurance to together drive service excellence across the organisation For this role we offer the hybrid working approach with 2 days a week onsite in Livingston or Leeds or London, Osterley office.

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