Organizational Change Manager I

About the role

We are a high-impact change team supporting the Commercial Bank-one of the organization's core business segments, serving over 2,500 employees across middle market regions, commercial real estate, and specialized industries. We partner closely with sales, credit, product, and solution teams to help deliver meaningful change that improves how we serve our clients and support our employees. Our work focuses on the people side of change, ensuring initiatives are understood, adopted, and sustained. We are: Change experts who bring clarity and consistency to transformation Collaborative partners who build strong relationships across Commercial and beyond Communication specialists who turn complex change into clear, actionable messaging Drivers of engagement who ensure employees feel informed and supported

Responsibilities

• Support Change Across the Commercial Bank
• As an Organizational Change Manager I, you will support the delivery of change initiatives across the Commercial Bank, partnering closely with the Commercial OCM team, project delivery teams, and business stakeholders.
• These initiatives will vary in size and complexity. Your focus will be on communications, engagement, and reporting , helping ensure employees are well informed and ready to adopt change.
• You will:
• Deliver Communications
• Develop and execute employee-facing communications, translating complex changes into clear, engaging messaging
• Manage and maintain regular communications cadences for Commercial audiences
• Partner with stakeholders to review, align, and approve communications
• Drive Employee Engagement
• Plan and facilitate monthly engagement sessions to keep impacted employees informed and connected to change
• Lead interactive employee-focused forums, managing logistics, content, presenter coordination, and co-facilitation to drive engagement and feedback.
• Support and manage an change network across to enable champions with messaging, context, and tools to amplify change locally
• Manage Reporting & Coordination
• Develop and maintain regular leadership reporting and dashboards on change activities
• Track communications, engagement metrics, feedback, and key milestones
• Manage team coordination tasks (e.g., shared inbox management, logistics)
• Provide Team & Business Support
• Represent the change team at new hire orientations and onboarding sessions
• Collaborate closely with internal partners to ensure alignment across initiatives
• Adapt quickly to new initiatives, stakeholders, and business priorities
• What You Bring
• We are looking for a self-driven, collaborative early-career change professional who enjoys crafting clear, engaging communications and thrives on connecting with people. This individual is motivated to learn, contribute, and build strong partnerships across the organization.
• Education and Experience Required
• Strong written and verbal communication skills , with the ability to simplify complex concepts and apply independent judgment
• Strong problem-solving and strategic thinking skills , with a demonstrated ability to connect dots across systems, teams, and initiatives.
• Experience working with multiple stakeholders and building strong partnerships
• Strong organizational and coordination skills with the ability to manage multiple priorities simultaneously
• Demonstrated ability to deliver high-quality work on time in a fast-paced environment
• Comfortable presenting in virtual settings to large audiences
• Experience with or willingness to learn collaboration and communication tools & technology (e.g., Microsoft Office Suite, FirstUp, Seismic, WebEx, Teams)
• Education and Experience Preferred
• Industry experience in banking or financial services
• Experience supporting communications or engagement in a large organization
• Foundational knowledge of change management principles, methodologies, or tools
• What Sets You Apart
• Self-starter with a strong sense of ownership and urgency
• Highly collaborative, with the ability to build trust and influence without authority
• Comfortable navigating ambiguity and learning new subject matter quickly
• Strong attention to detail with an ability to connect the dots across activities
• Passion for employee experience, communication, and engagement
• Interest in developing capabilities & pursuing broader career growth in change management
• Why This Role Matters
• This role plays a key part in ensuring that change within the Commercial Bank is well-communicated, well-understood, and successfully adopted. You will help create consistent employee experience during change and contribute to building stronger change capabilities across the organization.
• M&T Bank is committed to fair, competitive, and market

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at mtb? Share your experience