Customer Operations Officer

Responsibilities

• Appointments Management:
• Oversee and coordinate customer appointments via phone, email, Facebook, and other channels, ensuring accurate scheduling and efficient handling of inquiries.
• Customer Reception:
• Greet and register clients upon arrival, offering exceptional welcome service to create a positive first impression and smooth onboarding process.
• Transactions:
• Handle payments, process retail sales, and ensure accuracy in all transactions, delivering exceptional customer service throughout.
• Reports & Records:
• Maintain accurate records of customer details, transactions, appointment logs, and other relevant reports for tracking and future reference.
• Assistance to Skin Therapists:
• Provide support during service turnaround to optimize customer flow and ensure timely service delivery.
• Team Support:
• Assist team members with operational tasks and provide ad-hoc support to ensure smooth operations and a collaborative work environment.
• Housekeeping:
• Assist in managing inventory and ensure accurate stock keeping.
• Ensure customer-facing areas are clean, organized, and maintained to a high standard, contributing to a professional and welcoming environment.
• KEY SKILLS & COMPETENCIES:
• Strong organizational skills and attention to detail
• Excellent customer service and communication skills, both verbal and written
• Ability to multitask and manage time effectively in a fast-paced environment
• Proficiency in appointment scheduling and payment processing systems

Additional Information

ROLE OVERVIEW : The Customer Operations Officer is responsible for ensuring smooth operational processes within the spa, including managing appointments, customer reception, transactions, and supporting the skin therapists. This role plays a crucial part in delivering a seamless and efficient experience for customers while maintaining operational standards and assisting in day-to-day tasks.

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Company Intel

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