Medication Courier, Pharmacy Services

Benefits

Additional Information

JOB SUMMARY: The Medication Home Delivery Courier uses a MAHEC fleet vehicle to pick up and deliver prescription medications, medical supplies, and related materials from multiple MAHEC pharmacies to patient homes across Buncombe, Henderson, and surrounding counties. This includes interoffice deliveries between campus facilities as well as satellite offices and affiliated locations around the Western NC MAHEC region . This role ensures safe, timely , and compliant delivery of medications-including controlled substances-while maintaining patient confidentiality and adhering to all MAHEC, state, and federal regulations. The courier may also collect cash payments from patients when required and is responsible for secure handling, documentation, and return of collected funds. This includes interoffice deliveries between campus facilities as well as satellite offices and affiliated locations around the Western NC MAHEC region . SPECIFIC RESPONSIBILITIES: Make scheduled and unscheduled delivery routes from MAHEC pharmacies to patient homes across Western NC, ensuring timely and accurate delivery of medications. Coordinate daily with pharmacy staff to receive delivery manifests, verify medication packages, and confirm patient delivery requirements. Follow a pre ‑ set delivery schedule that may vary based on patient needs, medication urgency, weather, or pharmacy workflow. Ensure all medications- especially controlled substances- are delivered securely and directly to the patient or authorized recipient, obtaining signatures as required . Collect cash payments when applicable, following MAHEC cash ‑ handling procedures and returning funds to the pharmacy at the end of each shift. Maintain strict confidentiality of all Personal Health Information (PHI). All medication packages and PHI must remain locked and secured during transport. Perform pre ‑ trip vehicle inspections and ensure the fleet vehicle remains in safe operating condition . Submit maintenance work orders when needed. Communicate delivery issues, delays, or patient concerns to pharmacy staff promptly to ensure continuity of care. Assist pharmacy operations by identifying opportunities to improve delivery efficiency, safety, and patient satisfaction. Provide exceptional customer service, representing MAHEC professionally during all patient interactions. The Courier performs pre-trip inspections on the delivery vehicle and ensures the maintenance schedule is maintained . This includes notification to maintenance via a workorder if any problems with the vehicle arise, maintenance notifications appear on the control screens, or anytime maintenance is required . This role description is a general description of the essential job functions . It is not intended to describe all the duties the Medication Home Delivery Courier may perform. KEY COMPETENCIES: Communication Skills Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient's family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and difficult situations , to ultimately provide the best care possible to our patients and their families. Decision Making Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills , confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time. Specialized Knowledge Will investigate, communicate and resolve issues as they arise with deliveries, working with the various department operational managers to coordinate, update and improve operations and processes . Interpersonal Skills Showing the ability to meet difficult situations with grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times , even when it's most difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others. Organizational Values Adherence to MAHEC's founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures and equitable practices, ability to manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need. Problem Solving Having an analytical mind and ability to work autonomously to solve complex problems that

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