Night Duty Manager

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Shangri-La's Rasa Sentosa, Singapore Job Summary As a Night Duty Manager at Shangri-La Rasa Sentosa, Singapore, you will lead daily operations and guest service excellence, supervise the Front Office team, and ensure safety and emergency readiness to deliver a seamless and memorable guest experience at night. As a Night Duty Manager , we rely on you to: Lead and coordinate nightly hotel operations to ensure smooth, efficient service delivery and guest satisfaction Monitor guest arrivals, departures, and service quality during night shifts to drive continuous improvements in guest experience Supervise, direct, and motivate the Front Office team to maintain high performance and current knowledge of hotel products and services Communicate operational updates and hotel offerings clearly to colleagues to ensure consistent service standards Implement and execute emergency response protocols following standard operating procedures to protect guests and staff during night shifts Manage crisis situations promptly and effectively to minimize impact on guest safety and hotel operations We are looking for someone who: Ability to work permanent night shifts Demonstrated understanding of Rooms and Front Desk operations within a hotel or resort environment Experience using OPMS and related hotel front office systems to manage guest services and operations Experience in managing emergency response and crisis management situations Educational background related to hotel management is preferred

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