Sales Enablement & Training Specialist (SDR - BPO/Call Center)

Responsibilities

• Lead the onboarding and training of all new SDR hires in a BPO/ call center sales environment
• Design, develop, and continuously improve sales training and enablement programs, including onboarding , product knowledge, sales methodology, and performance improvement modules
• Create structured work modules and training content within an LMS platform
• Manage, coach, and mentor SDRs and team leads to drive performance, quality, and consistency
• Build, manage, and maintain lead lists in collaboration with sales and operations teams
• Ensure SDRs are trained on lead management, outreach sequencing, and CRM best practices
• Partner with sales leadership to align training programs with performance goals and KPIs
• Implement and optimize operational processes, workflows, and sales enablement automations
• Monitor SDR performance metrics and provide targeted coaching and retraining as needed
• Serve as a subject matter expert on sales development best practices within a BPO environment
• Required Qualifications
• Prior experience in a sales management, supervisor, or team lead role within a BPO, call center, or high-volume sales environment
• Proven experience training, coaching, and managing SDR or inside sales teams
• Strong understanding of sales development roles, outbound prospecting, and lead management
• Demonstrated ability to create structured training programs, work modules, and enablement content
• Operationally strong with the ability to design, follow, and enforce repeatable processes
• High level of technical proficiency and comfort working with LMS platforms, CRMs, and sales tools

Requirements

• Experience building or scaling SDR training programs from the ground up
• Familiarity with sales enablement frameworks and methodologies (e.g., outbound cadences, qualification frameworks)
• Experience implementing or optimizing sales automations and workflows
• Background in BPO operations or outsourced sales teams
• Exposure to performance management, quality assurance, or call coaching programs
• Tools & Technology
• Learning Management Systems (LMS)
• CRM platforms (e.g., Salesforce , HubSpot , or similar)
• Sales engagement and dialer tools
• Lead sourcing and list management tools
• Remote collaboration tools (Slack, Zoom, Google Workspace, Asana, or similar)
• Automation and workflow tools for sales operations and enablement
• We connect top talent with vetted employers, competitive pay, and real growth opportunities.

Benefits

Additional Information

Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career. Job Title Sales Enablement & Training Specialist ( SDR - BPO/ Call Center) Location Remote Time Zone US Time Zones (EST-PST) Role Overview We are seeking a Lead Sales Enablement & Training Specialist to own the onboarding , training, and ongoing development of Sales Development Representatives (SDRs) within a BPO/ call center environment. This role is responsible for building structured training programs, managing and coaching SDR teams, and ensuring operational excellence across sales enablement processes. The ideal candidate has hands-on experience in sales leadership, understands outbound sales motions, and is highly operational, tech-savvy, and process-driven.

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