Agent, Fraud Analyst

Responsibilities

• Independently reviews flagged loan applications identified by automated fraud detection systems as well as those submitted manually by our underwriters at the underwriting stage of the applicant funnel using discretion and experience to evaluate complex, incomplete, or contradictory information.
• Performs detailed fraud investigations by evaluating diverse credit, identity, and financial documentation, applying judgment to interpret policy guidelines and uncover patterns that determine fraud risks.
• Monitors real-time application queues using advanced fraud detection tools, identifying suspicious behavior and making informed decisions on appropriate interventions based on evolving fraud typologies.
• Ensures timely and compliant resolution of high-risk applications in accordance with service level agreements, balancing efficiency with the need for thorough, distinct evaluation of risk.
• Identifies and interprets patterns indicative of organized fraud or synthetic identities, escalating to leadership with documented recommendations for procedural or system enhancements.
• Why Join Us?
• Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement.
• Comprehensive Training : We offer extensive paid training to ensure you're equipped for success.
• Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do.
• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
• Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections.
• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
• Rewarding Work: Help businesses grow while making a real difference in people's lives!
• Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!
• Twitter & Instagram: bgocareers
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• LinkedIn: Bill Gosling Outsourcing
• Website - https://www.billgosling.com/careers
• By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing's privacy policy here- https://www.billgosling.com/privacy-policy and consent to the collection, use, and storage of personal information in accordance with the policy.
• Bill Gosling Outsourcing - Where your career thrives!

Additional Information

Join a Team That's Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results ! The Fraud Analyst will be responsible for a key operational and compliance function ‑ detecting and disrupting fraudulent loan applications. You will be part of a fast‑paced team who detect, prevent, and mitigate identity theft, fraudulent activities and money laundering. The Fraud Analyst position creates impact by protecting the company and its clients from monetary or reputational harm resulting from fraud and other white-collar criminal activity. Their research and analysis of loan applications play a critical role in identifying and managing fraud risks directly affecting the company's default rate and profitability.

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