L5 Senior Security Operations Centre Specialist

About the role

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Information Security team enables innovation at speed-securely. As digital guardians of DoorDash, Deliveroo, and Wolt, we safeguard our systems and the data of our employees, customers, riders, and partners. We defend against emerging cyber threats and embed security into every facet of the business. From building resilient defenses and responding to incidents to empowering teams with security knowledge, we are trusted partners protecting these global brands from the inside out. The Senior Security Operations Centre Specialist offers a unique opportunity to shape our global Security Operations strategy across a global footprint of DoorDash, Deliveroo, and Wolt. This role provides the platform to optimize our technology and AI investments while pioneering new methods to protect our data, people, and partners. As we expand, your specialist capabilities will be essential to our continued success.

Responsibilities

• Work in a 24/7 global security operations centre, including scheduled night and weekend shifts.
• Lead the triage and investigation of security alerts, including phishing, malware, network attacks, security hygiene and privacy related incidents within specified SLAs.
• Mentor a team of SOC Specialists, providing the necessary guidance and feedback to deliver a best-in-class security service to the business.
• Lead the development and continuously improve operational documentation, processes and playbooks
• Build and manage autonomous AI runbooks to automate and scale our alert triage capabilities.
• Lead incident response and escalation, ensuring lessons learned are translated into continuous security improvements.
• Support the design, development and review of threat-detection use-cases to identify suspicious activity across our cloud environment.
• Feed into the risk framework of emerging and observed threats from intelligence and / or incidents (e.g., post incident activity / repair items).
• Support wider security incident investigations involving Threat Intelligence and Incident Response & Digital Forensics stakeholders.
• Keep up to date with current security trends, advisories, publications and security research across the threat landscape
• Leverage metrics and KPIs to improve security posture and identify opportunities for strategic optimisation
• Collaborate with the team to develop and help deliver cybersecurity awareness programs for employees, emphasising incident reporting and best practices.

Requirements

• 6-8 years of experience in SOC, demonstrating success in managing security incidents and delivering platform optimisations while acting as a technical mentor and lead for shift operations.
• Proven experience building threat detection capabilities in a cloud-centric, fast-moving organisation.
• Hands-on experience with AWS security config, SOAR, GSO, EDR/XDR, Splunk and SQL queries.
• Practical experience ideating, configuring, managing defensive security solutions and technical project management
• Committed to continuous improvement, leveraging feedback to elevate both personal and team performance.
• Exceptional collaborative team player and a knowledge-sharing mindset.
• Working knowledge of security compliance standards, e.g. ISO27001, GDPR, NIS2 and PCI-DSS.
• Capable of working well both independently and collaboratively, whilst keeping calm, under the pressure of an incident with potentially high impact to the business.
• Able to communicate effectively during or after any incident update to both technical and non-technical stakeholders.
• Coordinate with the US, UK and EU central security teams as required.
• Why Deliveroo
• Workplace & Benefits
• Diversity
• At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it c

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