Senior Sales Engineer

Requirements

• Educational Qualification:
• Diploma or bachelor's degree in engineering or related field is typically required
• Advanced certifications or training in sales or technical fields are a plus
• Industry Experience:
• Previous experience or familiarity with semiconductor or precision manufacturing industries is highly preferred
• Work Experience:
• 3-5 years of experience in a Sales Engineer, Field Application Engineer, or Technical Sales role, preferably in manufacturing, semiconductor, or industrial environments
• Hands-on experience supporting the end-to-end sales cycle, including customer engagement, technical proposal support, and contract negotiation
• Communication:
• Excellent communication and interpersonal skills to effectively interact with customers at all levels, build rapport, understand customer's needs, and deliver sales presentations
• Problem-Solving Abilities:
• Strong analytical problem-solving skills to assess customer needs, provide technical solutions, and troubleshoot challenges
• Travel & Flexibility:
• Willingness to travel to meet with customers, attend industry events and internal business development activities
• Flexibility in working hours to accommodate urgent requests and customer schedule in different time zones
• Customer-Centric Mindset
• Proactive and customer-focused attitude, with commitment to build long-term partnerships and delivering exceptional service

Additional Information

Job Description: 1. Develop Technical Expertise: - Develop technical knowledge of in-house manufacturing processes, products features, benefits and materials to effectively promote Micro-Mechanics products - Stay updated on industry advancements and product innovations to remain competitive in the market 2. Customer Relationship Management: - Build and maintain strong relationships with existing and potential customers by understanding their business model, operational needs and pain points - Serve as primary point of contact for customers, offering customized solutions and addressing inquiries regarding product specifications, applications, and sales related matters in a timely and professional manner - Ensure customer satisfaction throughout entire sales process by proactively following up and addressing concerns promptly - Act as an escalation point for any complex or unresolved customer inquiries or quality issues, ensuring that issues are promptly addressed and resolved at the managerial level - Advocate for customers within organization, ensuring their needs and concerns are heard and managed 3. Sales Strategy Development: - Collaborate with sales team to implement sales strategies aimed at meeting or exceeding sales targets - Identify new business opportunities, conduct market research and assess competitors' offerings - Lead contract negotiations and manage end-to-end sales cycle, ensuring alignment with customer requirements and company objectives 4. Product Presentations and Improvements: - Conduct product presentations and meetings with customers to showcase Micro-Mechanics' offerings - Work with internal team to customize presentations to address customer-specific challenges, ensuring clarity on the advantages and benefits of offered solutions - Participate in product development process by providing feedback from customers on design, functionality, and performance to improve product offerings 5. Sales Reporting and Performance Tracking: - Regularly update on market trends, customer feedback, and sales performance through weekly and monthly reports - Track and analyse sales data to identify patterns, opportunities for improvement, and areas requiring attention

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