Seasonal Resolution Representative

Responsibilities

• Web
• Verify US and international addresses
• Has contact with customers through email templates when the payment declines
• Verifies orders compliance with product and shipping restrictions
• Identifies possible fraud from web orders
• Resolves system discrepancies to release orders
• Core
• Revise and release phone orders generated by customer inquiries
• Returns
• Researches customer profile to determine follow up actions in order to complete the return cycle
• May need to contact customers through emails templates
• Close financial transactions in SAP
• Refunds customer when applicable
• CFM & B4B
• Researches and updates customer profiles
• Other tasks
• Review orders received
• Might participate in assigned tasks or mini projects within the department depending on the business needs, individual skills.
• English Level: Upper Intermediate (B2+)
• Education Level: High School Diploma

Requirements

• High attention to detail.
• Strong analytical skills.
• Affinity with systems and procedures.

Benefits

Additional Information

At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe, inclusive spaces where everyone feels welcome-both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive. This opportunity offers a flexible schedule with a minimum of 25 hours per week, making it ideal for students. The schedule is negotiated at the time of hiring and must include coverage for one weekend day . This is a temporary position , running from late August to late December, with the potential to be extended into early 2027 based on performance and needs. Position Purpose: Supports back end processing for customers' orders and returns, also performs data entry operations.

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