Security Officer - Special Events, Full Time

Responsibilities

• ROLE EXPECTATIONS
• Responsibilities include, but are not limited to, the following:
• Responsible for the safety and well-being of guests and fellow Team Members.
• Gives directions and provides escorts to guests/customers in need.
• The ability to set up wanding stations and check all bags entering the venue.
• Be able to effectively communicate with Members of Security and Showroom Management.
• Provide assistance to civil and law enforcement authorities, including testimony in court and other administrative hearings.
• Makes chip fills, jackpot verifications.
• Regularly provide escorts of money and persons in money-handling positions.
• Provides first aid, including CPR when necessary.
• Patrols all sections of property to identify safety hazards and breaks in security.
• Interviews, investigate and document all applicable incidents in accordance with company policy.
• Assist with Lost and Found Inquiries/
• Enforces all company policies and procedures.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies
• Attend pre-shift meeting with Showroom Supervisor, as scheduled prior to opening doors. Attendance is mandatory.
• Be in assigned area by designated time, with company issued equipment, ready to work.
• Work directly with the Showroom Manager/Supervisors/Leads to ensure that all policies and procedures are correctly executed.
• Work directly with the Box Office to ensure VIP & VVIP guests are handled appropriately, seating reconfigurations are known and managed,
• Exhibit sound judgement when making decisions that affect the flow of the customers in and out of the venues.
• Understand and perform duties of assignment.
• Monitor physical surroundings in assigned area prior to and throughout show for safety, cleanliness and functionality; notify the Showroom Supervisor of concerns.
• Respond quickly and courteously to patrons' needs, questions, comments, or concerns with answers and/or action.
• Being alert while at assigned post and throughout assigned Showroom.
• Report quickly to any/all issues that require Security assistance.
• At end of show/event, walk through assigned area retrieving lost items, etc. and turn them into lost and found
• Submit assigned reports as directed.
• SUPERVISORY RESPONSIBILITIES
• This position does not have supervisory responsibilities.

Requirements

• Enjoy working with the public.
• Ability to provide quality customer service.
• Ability to solve problems quickly and courteously.
• Excellent communication and problem-solving skills, including ability to maintain composure under stress.
• Part time, flexible shifts, available to work nights and weekends, including holidays.
• Prior customer service experience preferred. Experience in a theater/show/event setting is highly desired.
• Understand and adhere to established policies and procedures.
• Security Hosts are required to successfully attend and complete the Security Academy within their first 30 days of employment.
• Ability to make a quick decision and/or take charge of a potentially volatile or unpleasant situation.
• Ability to respond to acts of aggression at the lowest level necessary to effect control.
• Ability to assess an incident and determine based on training and experience, which options in the force continuum will be best to de-escalate the situation in a safe and prudent manner.
• Actively assist with established Front of House emergency procedures. Familiar with location and operation of emergency exits and equipment.
• Assist House Manager with procedures for injuries, medical problems, etc.
• Assist patrons with ADA / special needs.
• Ability to provide accurate knowledge to patrons regarding venue logistics (i.e., location of ticket office, restrooms, concessions, information about the show/event, general building history, etc.)
• Ability to document and write detailed voluntary statements.
• Ability to read event ticket (visual acuity corrected to read as small as 11-font print) in dim lighting with use of flashlight.
• Ability to repeatedly climb stairs - up and down - to provide effective staff coverage

Benefits

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