[Philippines] Center Of Excellence Lead - Regional Supply Chain Operations (CoE Lead)

Responsibilities

• Team Leadership: Lead and coach a data entry team to ensure accurate, timely processing of logistics, shipping, and Goods Receipt (GR) information.
• Documentation Management: Oversee all shipment documentation (Invoices, AWBs, Bills of Lading) while ensuring strict compliance with GDP standards and pharmaceutical regulations.
• End-to-End PO Lifecycle: Manage the full Purchase Order process, from creation and inquiry handling to timely PO and GR closing.
• Stakeholder Liaison: Act as the primary operational link between internal departments (Finance, Quality, SCM) and the Center of Excellence (CoE).
• Provider Oversight: Liaise with third-party logistics providers (3PLs) and freight forwarders to track performance, resolve delivery issues, and monitor KPIs.
• Advanced Problem Solving: Serve as the first point of escalation for complex logistics or customer service issues, ensuring prompt resolution and minimal disruption.
• Process Optimization: Drive continuous improvement through automation, digitalization initiatives, and the elimination of workflow bottlenecks.
• Compliance & Audit Readiness: Maintain impeccable document traceability and EHS/Quality standards to ensure the team is always prepared for internal and external audits.
• What you will bring to the role
• Academic Background: Diploma or Degree in Logistics, Supply Chain, Business Administration, or a related field.
• Professional Experience: 3-5 years in Supply Chain Operations, specifically within order management, logistics, or documentation control.
• Industry Knowledge: Prior experience in the pharmaceutica l supply chain and familiarity with GDP/regulatory standards is a significant advantage.
• Leadership Track Record: Proven ability to supervise a small team and manage third-party logistics providers (LSPs).
• Technical Expertise: Strong proficiency in ERP systems (preferably SAP) and the end-to-end Order-to-Cash cycle.
• Logistics Proficiency: Comprehensive understanding of import/export documentation, shipping terms, and permit requirements.
• Soft Skills: Excellent communication and coordination skills with the ability to manage multiple priorities in a fast-paced environment.
• Analytical Tools: Advanced proficiency in MS Office (especially Excel) and experience with KPI tracking and performance reporting.
• Grow your career at Santen
• If you require any kind of accommodation during our recruitment process, please let the recruiter from our team know.

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