Customer Service Team Leader (Noon Shift 2PM-11PM)

Responsibilities

• Good Client Relationship Manager : Manages escalations, communicates clearly, sets expectations, and resolves issues professionally to maintain customer trust.
• Strong Operational Knowledge, Compliance & Accuracy Focus: Ensures accurate documentation, regulatory compliance, and adherence to import processes and SOPs.
• Proactive Problem Solver: Anticipates risks and resolves issues quickly to maintain smooth operations.
• Reporting & Analytical Skills: Monitors performance, analyzes gaps, and plans manpower to meet targets.
• Adaptability & Stress Management: Stays calm under pressure, adjusts priorities, and manages the team fairly and responsibly.

Requirements

• Proven Expertise: 3-5 years' experience in freight forwarding, specializing in import and customs operations.
• Relationship Builder: Strong stakeholder management skills with the ability to build rapport and influence at all levels.
• Customer-Centric Mindset: Solid understanding of account management and transaction processes, with the ability to provide technical support.
• Leadership Acumen: Experience leading and motivating teams to achieve operational targets (added advantage).
• Exceptional Communication: Fluent in English to engage effectively with customers and global partners.
• Flexibility: Willing to support during public holidays and overtime when required.
• Think you've got what it takes? Don't wait - apply now and take the next step in your career with us!
• What moves you?
• At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
• To find out more about us visit www.careers.tollgroup.com
• You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.

Benefits

Additional Information

About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com We are seeking a detail-oriented and proactive Customer Service Team Leader (Noon Shift 2PM-11PM) to join our team based in Bayan Lepas, Penang .

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at tollgroup? Share your experience