Senior Manager, Learning & Development

About the role

Greenbrook Medical is building the new standard in primary care. We deliver high-touch, relationship-based care through neighborhood clinics, grounded in a simple belief that every senior deserves the kind of care we would want for our own families. Our model emphasizes time with patients, coordination, and a personalized approach that improves outcomes while lowering total cost of care. We take full accountability for patient outcomes and overall cost of care, aligning clinical excellence with disciplined execution. The results speak for themselves, with a patient Net Promoter Score of 91 compared to 32 for typical healthcare organizations, reflecting our belief that happier patients are healthier patients. Rooted in Tampa Bay, our partnership with Tampa General Hospital has supported our growth as we expand across the region. Backed by strong unit economics, experienced operators, and a clear playbook, Greenbrook is entering its next phase of growth. We are looking for builders and operators who want to help scale a platform designed to deliver better care, better coordination, and better outcomes for seniors. As our Senior Manager, Learning & Development, you'll own the programs, systems, and execution that help our team members learn, grow, and deliver excellent care. You'll build and run the operational infrastructure behind our training programs and partner closely with our Head of L&D. Your job is to take well-scoped programs and own them end-to-end: design, build, deliver, iterate. This is a high-ownership, high-execution role. You're energized by building things that work, solving problems before they're handed to you, and seeing people succeed because of systems you put in place.

Responsibilities

• Onboarding & Training Delivery
• Coordinate and facilitate onboarding sessions for new hires across the organization
• Support hiring managers so every new hire feels prepared before their first day
• Keep onboarding documentation organized and current in our systems (Notion)
• Improve the program over time: lead the discovery, build, and delivery of new sessions as Greenbrook Medical evolves
• Support our clinic-based Training & Enablement Leads in role specific learning experiences
• Program Design & Curriculum Development
• Own the design and delivery of core L&D programs
• Iterate and facilitate train-the-trainer programs for clinic-based Training & Enablement Leads
• Build video libraries, SOPs, and job aids in Notion so knowledge sharing is easy to use across the organization
• Grow our training library; including building and improving programs like customer service training that reflect who we are and how we work
• Knowledge Management & People Enablement
• Keep people team resources well-organized and easy to find in Notion
• Make data-informed recommendations for how to use knowledge management to help our teams do their jobs better
• Support the setup and rollout of development plans in Lattice; track completion and partner with our HRBP on delivery
• Data and Continuous Improvement
• Partner with our HRBP to use data to inform and prioritize programs and learning experiences.
• Use data to make the case for what to build, change, or stop
• Support setup and ongoing management of Lattice, including development plans, 1:1 tracking, and performance cycle logistics
• Partner to identify and build out our learning management system
• What Success Looks Like
• ≥90% of new hires complete 90 day milestones on time (New hire onboarding completion rates and milestone sign-offs)
• ≥80% of staff with an active, reviewed development plan in Lattice Grow following their first review cycle (Lattice engagement for growth and enablement initiatives)
• ≥90% of managers holding bi-weekly 1:1s, tracked in Lattice
• Training programs delivered, evaluated, and continuously improved using data-driven insights and program-specific success measures (e.g., surveys, performance outcomes, manager feedback, and other relevant metrics).
• Note: Metrics will evolve with the business needs, these are where we are focused right now
• About You

Requirements

• 3-5 years of experience in learning and development, building programs, or adult learning
• Experience owning L&D operations in a fast-growing organization, including managing learning systems, documentation, stakeholder partnerships, and continuous improvement efforts
• Education: Bachelor's degree required; Instructional Design / Adult Learning and performance certificate a plus
• Strong facilitation skills: comfortable leading sessions without a script
• Instructional design fluency: you know how adults lea

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