O2C Lead (SAP SD & Customer Service)

About the role

about the company. A well-established multinational organization with an expansive global footprint and a collaborative, forward-thinking corporate culture. about the job.Take on a strategic leadership position orchestrating the complete design, alignment, and implementation of core enterprise order-to-cash business frameworks. Lead comprehensive process blueprinting covering customer account setups, global pricing matrices, billing routines, and accounts receivable workflows. Configure specialized customer service modules to manage long-term agreements, automated notifications, service orders, and resource-based invoicing linked to broader plant maintenance networks. Standardize diverse, fragmented regional transaction models, pricing structures, and billing lines into a single, cohesive global enterprise template and unified invoicing system. Manage cross-module linkages and core business platform connection pathways utilizing modern enterprise integration suites. Drive business fit-to-standard workshops, playback sessions, custom enhancement designs, and user acceptance phases while overseeing a balanced onshore and offshore project delivery team. skills and experience required. Minimum twelve to fifteen years of professional experience, including extensive hands-on expertise with sales distribution models and customer service modules within enterprise platforms. Proven track record leading multiple end-to-end global template rollouts as a functional track lead for major enterprise system upgrades. Specialized technical proficiency configuring complex service contracts, resource tracking workflows, and core client accounts management systems. Comprehensive knowledge of cross-platform integration strategies, system testing lifecycles, and user training management. Strong leadership and communication capabilities to act as the primary liaison for senior business stakeholders and manage hybrid delivery teams. Please click on the 'apply' button to apply online. For more information, please reach out to Vievien Nathan . (EA: 94C3609 / R1440037)

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