Software Technician

Responsibilities

• Execute software patching, OS upgrades, and OS procedures by following defined playbooks (pre-checks, implementation, validation, and post-checks).
• Edit, modify , and/or debug software products in alignment with software test plans and procedures; reproduce issues and capture clear technical evidence (logs, error codes, system state).
• Support datacenter operations and associated equipment/systems, ensuring changes are implemented with minimal operational impact and in accordance with change control.
• Provide on-site support across factory floor, lab, and datacenter environments for systems impacted by patching/upgrades or software changes.
• Troubleshoot and resolve nonstandard problems using structured debugging methods; escalate effectively with complete artifacts and steps taken.
• Maintain disciplined documentation: change records, work notes, test evidence, outage/maintenance reports, and shift handoffs.
• Collaborate with cross-functional stakeholders (engineering, operations, infrastructure teams) to coordinate maintenance windows, validate outcomes, and improve procedures.
• Core Competencies
• A bility to collaborate effectively within a team setting.
• Strong organizational skills, adaptability, and the ability to work on multiple assignments simultaneously

Requirements

• U.S. C itizenship required
• Ability to obtain and maintain US Government TS Security Clearance and SCI access
• High School diploma required , with 6 + years of relevant or military experience
• Proficiency in editing, debugging, and modifying software in accordance with test procedures
• Familiarity with software testing methodologies and tools
• Strong attention to detail and ability to identify and resolve technical issues
• Perform OS patching/upgrades and sustainment support for datacenter and operational systems, following defined procedures and validation steps
• Active US Government TS/SCI Security Clearance
• Associate degree or higher with relevant experience
• Job Type:
• Experienced Hire
• Shift:
• Shift 1 (United States of America)
• Primary Location:
• US, Arizona, Phoenix
• Additional Locations:
• Business group:
• Posting Statement:
• Position of Trust
• N/A

Benefits

Additional Information

Job Details: Job Description: As a Software Technician at Intel, you will play a pivotal role in sustaining and improving the reliability of systems that enable factory floor , laboratory , and datacenter operations. You will execute OS patching, OS upgrades, and defined OS procedures while also editing, modifying , and/or debugging software products in accordance with established software test plans and procedures. This role contributes directly to system availability, controlled change execution, and product quality in a secure environment. You will work on semi-routine assignments within generally defined parameters and utilize judgment to resolve nonstandard problems, acting on general instructions received in work assignments.

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Company Intel

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