Field Service Engineer - Leinster (Ireland) (f/m/d)

About the role

Avantor is looking for a n Electrical Field Service Engi neer ( f/m/d) to provide technical support on laboratory equipment including installation, preventative maintenance , repair a nd validation in a timely and efficient manner to our pharma customers based in Leinster ( Ireland ). This role will be a full-time , field-based position with regular travel to the customer sites. Next to an attractive salary, we offer a performance-based bonus plan, 25 days holiday, a company car & fuel card, as well as a company pension scheme. Interested? - Let's talk! Working hours: Monday-Friday with daily hours being dependent on customer site location and workload (37,5 working hours/week in total) The team You will be part of the advanced engineering team currently consisting of 13 dedicated Associates. As a member of this team, you will join us in helping our customers maintain critical laboratory equipment in the best condition and thus accelerate scientific progress and discoveries.

Requirements

• Education: Minimum of ONC or HNC level or above in Electronics , Mechatronics or another relevant technical discipline or equivalent
• Experience: Minimum of 2- 3 years' experience repairing industrial electronic equipment
• Accredited calibration experience highly desirable
• Demonstrate a strong background working in a field service or technical support role gained within a high value electrical capital equipment environment
• Excellent communication and customer facing skills are a must
• Interacts well with all associates, management, clients and suppliers
• Flexibility regarding movement to different client sites
• Technical w riting s k ills
• Knowledge in electronic measurement, science and statistics
• IT Literate - competent with MS Office Suite, Lotus Notes, SAP C4C
• Full clean driving licence
• How you will thrive and create an impact
• Proactively manage customer relations with emphasis on communication with customers and ensuring customer satisfaction
• You are r esponsible for the smooth delivery of the technical service product portfolio to the assigned customer base
• Cross train all other members of the team in specific area of expertise
• Deliver efficient after sales service to ensure consistent customer satisfaction
• Respond in a timely and efficient manner to technical enquiries and resolves technical problems to the satisfaction of the customer
• Consistently generate leads for sales and service revenue when out in the field
• Proactively work with Service Manager with regard to any issues observed in the field
• Able to investigate and identify faults and find solutions
• In conjunction with Department Manager set your own goals and take ownership
• #LI-REMOTE
• Disclaimer:
• Why Avantor?
• Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
• EEO Statement:
• If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your c

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