Program & Enablement Director - Global Treasury Operations

Responsibilities

• Key responsibilities include, but are not limited to, the following:
• Program Design & Strategic Outcomes
• Design and structure the Global Treasury Operations Program, defining scope, sequencing, dependencies, and success measures to deliver a future‑state global operating model.
• Translate Global Treasury Operations strategy into an executable program roadmap that drives: Standardization of processes and controls
• Operating efficiency and capacity optimization
• Increased Straight‑Through Processing (STP) through enterprise technology and automation
• Sustainable productivity and cost benefits
• Ensuring initiatives are aligned to Treasury priorities, technology architecture, and delivery capacity, balancing value, risk, readiness, and timing.
• Establish clear ownership for outcomes, benefits realization, and transition to BAU.
• Governance & Oversight (Program-Level)
• Organize and run Global Treasury Operations program governance forums (e.g., Steering Committees, working groups).
• Establish and maintain guidelines, standards, and templates for initiative intake, gating, status reporting, RAID management, change control, and benefits tracking.
• Ensure adherence to enterprise project reporting standards and systems (e.g., GIA), maintaining reporting discipline, traceability, and audit readiness.
• Integrate ODF and DoA requirements into program ways of working; continuously evolve governance playbooks and controls.
• Oversee program‑level risks, issues, and change governance-escalating systemic risks with structured decision options.
• Reporting & Analytics (Executive Narrative & Insights)
• Own the executive narrative for monthly, quarterly, and ad‑hoc reporting-synthesizing delivery status, risks, financials, technology enablement progress, KPIs, and benefits realization.
• Maintain an integrated roadmap of initiatives and enablement milestones, proactively surface dependencies and downstream impacts.
• Define and manage program KPIs (e.g., STP uplift, adoption, readiness, efficiency gains), ensuring consistency, quality, and timeliness.
• Perform trend, variance, and scenario analysis to generate insights, recommend corrective actions, and support prioritization decisions.
• Change Enablement & Adoption (Strategy to Sustainment)
• Lead the change and enablement strategy for Global Treasury Operations, ensuring impacted teams understand, adopt, and sustain new processes, technologies, and operating models.
• Drive consistent enablement practices across initiatives, including impact and readiness assessments, sponsor activation, change network engagement, communications, learning, and resistance management.
• Align enablement activities tightly with delivery milestones (releases, cutovers, transitions) and ensure sustainment plans and o

Additional Information

The Program and Enablement Director, Global Treasury Operations is accountable for the design, governance, and enablement of the Global Treasury Operations Program, delivering a standardized, optimized, digital, and technology‑enabled global operating model within a defined transformation horizon. This role shapes and orchestrates the end‑to‑end Treasury Operations program-ensuring initiatives are strategically aligned, sequenced appropriately, and enabled for adoption and value realization. Key outcomes include increasing Straight‑Through Processing (STP) rates through enterprise technology, strengthening global consistency and controls, and realizing measurable efficiency and productivity gains aligned to the Global Treasury Operations strategy. Operating within Manulife's Outcome Delivery Framework (ODF) and governance standards, the Director partners closely with Global Treasury Operations leadership and Group Finance Technology to align delivery, drive adoption, and provide clear, decision‑oriented insights to executive forums. The role combines program leadership, change enablement, and hands‑on execution, ensuring transformation outcomes are embedded and sustained. This is a hands‑on individual contributor role with high visibility to senior leadership, requiring strong executive presence, sound judgment, and the ability to influence across a global, matrixed environment. People Leader Role: No

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