Cloud Services Engineer

Benefits

Additional Information

Join Our Dynamic Team as a Cloud Services Engineer! 🌟 The purpose of this role is to take senior, hands‑on ownership of the organisation's cloud services environment, ensuring it is secure, reliable, cost‑effective, and continuously improving. You will be responsible for managing, developing, and maintaining services across Microsoft Azure, Microsoft 365, and the Cisco Meraki environment, supporting modern ways of working and delivering high‑quality internal technology services. What will you be doing? The Cloud Services Engineer is accountable for the stability, performance, security, and continual improvement of the core cloud and network platforms that underpin day‑to‑day operations, particularly Microsoft Azure, Microsoft 365, and Cisco Meraki. The role also supports a small on‑premises domain controller environment during its transition to full cloud operation. This includes planning and executing decommissioning activities in a controlled, low‑risk manner. Working closely with internal stakeholders and suppliers, you will ensure the platform estate is well governed, appropriately automated, and operated in line with modern best practice, including backup and disaster recovery readiness. Accountabilities and Deliverables: The role holder will be directly accountable for delivering the following operational and improvement objectives, with measurable outcomes aligned to agreed service standards, security requirements, and operational performance measures. A hands‑on approach is required where necessary. Infrastructure, Cloud & Corporate Platforms Manage and maintain Microsoft Azure services to agreed availability, performance, and security standards, including monitoring, patching and updates (where applicable), backup and restore processes, capacity management, and lifecycle governance. Act as a senior technical escalation point for cloud services incidents and problems, driving effective triage, root‑cause analysis, remediation, and preventative improvements. Develop and maintain operational runbooks and documentation to improve reliability and response. Own the ongoing evolution of the cloud services estate, improving security posture, automation, resilience, and cost efficiency. Provide day‑to‑day oversight of suppliers supporting Azure, Microsoft 365, and Meraki services, monitoring service quality and escalating issues as required. Maintain and support the remaining on‑premises domain controller environment during the transition period, including identity and DNS dependencies. Deliver a planned and documented decommissioning approach with appropriate testing, rollback planning, and stakeholder communication. Own and maintain backup and disaster recovery services for cloud and hybrid infrastructure, including defining recovery procedures, testing restore capabilities, maintaining DR runbooks, and ensuring recovery point and recovery time objectives are documented and achievable. Network, Connectivity & Operations Manage and maintain the Cisco Meraki environment (switching, wireless, and security appliances as applicable), ensuring consistent configuration, monitoring, firmware lifecycle management, and secure network access aligned to agreed standards. Ensure network and cloud service incidents are logged, tracked, and resolved within agreed response and resolution targets. Contribute to post‑incident reviews and implement corrective and preventative actions. Coordinate operational oversight for network and internet connectivity suppliers, monitoring performance against agreed benchmarks and supporting service reviews, renewals, and technical change activity. Ensure the internal cloud and network environment remains a credible reference implementation, supporting technical walkthroughs and knowledge sharing where appropriate, without detracting from core operational responsibilities. Internal IT Support & End-User Services Provide senior‑level support for Microsoft 365 services (including Exchange Online, Teams, SharePoint, and OneDrive), alongside identity and access management. Ensure services are securely configured, operated to agreed standards, and that end‑user impact is minimised. Support onboarding and offboarding processes and endpoint provisioning via Intune and Autopilot, including policy configuration, compliance, application deployment, and device health reporting. Work with service desk colleagues and suppliers to maintain operational readiness and supportability. Collaborate with internal support teams and third‑party providers to maintain a reliable, responsive end‑user service. Identify recurring issues, enhance knowledge articles and runbooks, and automate common tasks where possible. Support the configuration and ongoing management of Microsoft Teams telephony services, including Teams Phone licence allocation, call plan configuration, call queues, auto‑attendants, number assignment, and voicemail. Escalate Five9 contact centre matters to the appropriate business teams as requir

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