Guest Services Manager

About the role

About the position: This position is Non-appropriated Fund (NAF) and will be assigned to the Caprock Inn at Cannon Air Force. This is a full time regular position. Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 05/29/2026 Family Member Preference, Military Spouse Preference, Outside Applicant Veteran, and Spouse/Widow/Parent of Veteran In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Must meet state and legal age requirement for sale of alcoholic beverages. Successful completion and favorable adjudication of applicable background investigation (Tier 1 Level) is required. The incumbent must be able to work a regular or rotating schedule that may include evening or nights, weekends, and holidays. Functional experience in front desk operations to include cashier and general office work for hotel/lodging facility. Skill using a property management system; communicating instructions (verbal/written); analyzing operational issues then developing and implementing solutions. Ability in resolving customer complaints; applying management methods and techniques (i.e., leading a team in accomplishing work; evaluating performance; creating work schedules, etc.) You will be evaluated on the basis of your level of competency in the following areas:

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