EU Afterhours Operations Rep

Requirements

• Communication - You will be speaking with external stakeholders over the phone & contact them through e-mail
• Problem Solving - Operations Reps must be able to critically solve issues as they arise
• Organization - Prioritization & time management are key
• Extreme multi-tasking ability - due to variety of processes
• Attention to detail and confident decision-making skills
• Languages
• Ability to speak English and Polish fluently
• Additional language proficiency/fluency is a plus
• Progression:
• Senior Afterhours Operations Rep
• Based on performance and interview process
• Preferred Education & Experience:
• Customer service, operations and/or logistics experience
• Other Duties:
• Please note RXO positions are constantly evolving & job responsibilities will enhance as you grow in your career. This document should be used as a baseline of expectations and may not include all daily responsibilities.
• Does this sound like you? Check out what else RXO has to offer.
• Why Join Us:

Benefits

Additional Information

Accelerate your career at RXO Coyote Logistics has been acquired by RXO. RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods seamlessly across North America, Europe, Asia, and beyond-creating smarter, more sustainable supply chains for a global economy. The company is globally headquartered in Charlotte, N.C. regionally headquartered in Amsterdam, NL. Visit RXO.com for more information and connect with RXO on Facebook, X, LinkedIn, Instagram, and YouTube. Compensation for this role is 82000 J ob Title: Afterhours Operations Rep Department: Customer Operations Position Type: Full-Time Regular Set up : Hybrid (3 days office x 2 days home) Travel: 0% of time Hours of Work: 40 hrs / week Reports to: Manager, Customer Operations Shift pattern: Thursday - Monday +Sunday Tuesday - Saturday Shifts start at: 08:00 and 00:00. Starting time changes every two weeks. Shift pattern changes weekly. How You'll have an Impact: You will coordinate the day-to-day after-hours operations for varied customers. Your goal will be to provide exceptional service to both carriers and clients, manage load s and written and verbal communication . You r role will require high level of focus and attention to details , making sure service levels are always at their best. Essential Functions : Answer inbound calls and assist drivers, carriers, and customers as needed Prioritize and communicate internally and externally in an effective and professional manner using the appropriate method of communication. Make outbound calls to track and update status of existing shipments Identify , resolve, and/or escalate any issues related to daily volume. Build and maintain relationships with external carrier & customer contacts Understand account operations and execute on exceptional customer service Facilitate internal relationships with customer operations and other departments Support Operations and Network departments in day-to-day operational duties - load building, rate audit, tracking and communication with external parties Essential Competencies:

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