Manager, Pension Data and Employer Services

About the role

The Manager, Pension Data & Employer Services oversees the integrity, governance, and operational management of employer and member data within the pension administration framework. This role leads a team accountable for employer onboarding, ongoing data submissions, contribution reconciliation, and issue resolution, while maintaining strong relationships with participating employers. The Manager also drives employer training and change management initiatives to support adoption of employer system changes and OPTrust system enhancements, ensuring data quality, compliance and seamless employer experience. Accountable for delivering accurate, timely, and compliant data processes that support pension administration, actuarial valuations, and member experience, while mitigating operational and regulatory risk. In partnership with the leadership team, the Manager supports the advancement of AI and data analytics to strengthen data-driven decision making, performance and risk management.

Responsibilities

• Pension Data Management & Governance
• Own end-to-end employer data governance, including the collection, validation, reconciliation and data quality frameworks.
• Ensure data accuracy, completeness and timeliness of pension data to support downstream processes (benefit calculations, actuarial valuations, financial reporting, member services).
• Establish and monitor data quality metrics; identify root causes and implement sustainable fixes.
• Embed strong data governance controls and maintain audit-ready processes.
• Deliver reporting on employer compliance, data quality, operational performance and membership employment trends.
• Employer Relations & Stakeholder Management
• Serve as the primary escalation point for complex employer issues related to data submission, interpretation of plan rules, and compliance requirements.
• Build and maintain strong relationships with participating employers, reinforcing accountability for data quality, completeness and timeliness.
• Influence employer processes to improve operational efficiency and effectiveness for all parties.
• Lead employer onboarding, training, and ongoing engagement initiatives to strengthen employer capability, support change adoption, and promote consistent quality employer experience.
• Operational Leadership
• Lead, coach and develop a high-performing team responsible for employer data intake, validation, employer relationship and support.
• Manage work prioritization, capacity planning, and resource allocation to meet compliance and operational standards.
• Establish and monitor operational KPIs and service standards to ensure effective and consistent execution.
• Proactively identify and drive continuous improvement initiatives to enhance efficiency, accuracy, and employer experience.
• Compliance, Risk & Controls
• Ensure adherence to pension legislation, plan rules, internal policies and employer data requirements.
• Identify and mitigate data-related risks, including privacy, financial, operational, and reputational risks.
• Implement and maintain effective internal controls and support audits and regulatory reviews by maintaining audit-ready processes and documentation.
• Cross-Functional Collaboration & Transformation
• P

Benefits

Additional Information

Manager, Pension Data and Employer Services Department: Member Experience and Pension Operations Type: Full-Time - Permanent Location: Toronto (Hybrid) Posting Date: May 29, 2026 At OPTrust, paying pensions today, preserving pensions for tomorrow is our mission and business. When you choose OPTrust, you join a team of smart, talented people who fuel our success and have a passion for pensions. Everyone at OPTrust - in Toronto, London and Sydney - makes a meaningful impact. Our culture is driven by team members with different backgrounds and perspectives creating an inclusive and fulfilling place to work for everyone. We work in a fast-paced environment, but we find time to have fun and give back to the community. What OPTrust offers you Unique culture rooted in our core values - collaboration and teamwork, integrity, respect, flexibility, excellence and continuous improvement. A purpose-driven environment where we all work towards the common goal of paying pensions today and preserving pensions for tomorrow. Comprehensive benefits focused on your health and wellness, including dental, vision and extended health benefits, as well as membership in our world-class defined benefit pension plan. A flexible, hybrid work model. A dedicated inclusion, diversity and equity strategy with meaningful opportunities to participate, including our employee-led resource groups. Extensive professional development opportunities and learning initiatives including access to LinkedIn Learning, guest speakers, tuition reimbursement, professional association memberships, leadership development programs, a mentorship program, monthly professional development time and more. A competitive vacation package with additional work-life balance day.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at optrust? Share your experience