Banquet Manager

Responsibilities

• Oversee all banquet operations, including set-up, service, and breakdown of events
• Ensure events are executed according to BEOs (Banquet Event Orders) and client expectations
• Maintain a high level of guest service and promptly resolve any issues or concerns
• Collaborate with Sales, Catering, and Culinary teams to ensure seamless event execution
• Manage scheduling, staffing levels, and labor costs in alignment with business needs
• Train, coach, and develop banquet team members to ensure service excellence
• Conduct pre-shift meetings and communicate event details clearly to staff
• Monitor inventory, equipment, and supplies to ensure operational readiness
• Ensure compliance with Hilton brand standards, safety regulations, and company policies
• Assist in budget management, cost control, and achieving revenue targets
• Minimum Requirements
• Education & Experience
• High school diploma or equivalent required; degree in Hospitality Management preferred
• 2-4 years of banquet or food & beverage leadership experience, preferably in a full-service hotel
• Prior experience with Hilton brand standards preferred
• Skills & Knowledge
• Strong leadership and team management skills
• Excellent communication and organizational abilities
• Ability to manage multiple events simultaneously in a fast-paced environment
• Knowledge of banquet operations, service standards, and event logistics
• Proficiency in Microsoft Office; experience with hotel systems (e.g., Delphi, OnQ) preferred
• Physical Requirements
• Ability to stand and walk for extended periods
• Ability to lift up to 25-50 pounds as needed
• Flexible schedule including nights, weekends, and holidays
• Why Join Hilton Richmond Downtown
• Hilton Richmond Downtown offers a dynamic work environment in the heart of the city, with opportunities for growth within HRI Hospitality and the Hilton brand. We are committed to delivering exceptional guest experiences and fostering a collaborative and supportive team culture.

Benefits

Additional Information

At HRI Hospitality, we offer a unique perspective on hotel ownership and management. We're here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level. We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career! Job Title: Banquet Manager Property: Hilton Richmond Downtown Department: Food & Beverage Job Summary The Banquet Manager is responsible for the successful execution of all banquet and event operations at Hilton Richmond Downtown. This role ensures exceptional guest service, seamless event execution, and efficient management of banquet staff. The Banquet Manager works closely with the Sales and Culinary teams to deliver high-quality events while maintaining Hilton brand standards and achieving financial goals.

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