Reliability Engineer

About the role

Reliability Engineers are responsible for improving the reliability, availability, observability, and operational resilience of Griffith's enterprise platforms and services. Working within the Platform Engineering team, they apply software engineering and automation practices to operational challenges, reducing manual effort and improving the stability and scalability of critical university systems. The role combines operational engineering, automation, observability, and enterprise platform support across hybrid cloud and on-premises environments. Reliability Engineers work closely with Platform Engineers, product teams, application support teams, vendors, and project teams to ensure enterprise systems remain resilient, performant, secure, and maintainable throughout their lifecycle. Reliability Engineers actively contribute to the continual improvement of operational practices, platform engineering standards, automation capabilities, observability tooling, and reliability engineering methods across the Digital Solutions portfolio.

Responsibilities

• Work collaboratively with Platform Engineering, product teams, vendors, and application support teams to improve operational resilience, performance, scalability, and service reliability.
• Design and implement automation solutions to reduce repetitive operational tasks, improve consistency, and accelerate incident response and recovery activities.
• Support installation, configuration, upgrades, patching, and lifecycle management of enterprise applications, middleware, integration platforms, and related infrastructure.
• Develop and maintain observability capabilities including dashboards, monitoring checks, alerting, logging, and operational metrics using enterprise observability tooling.
• Enhance and support CI/CD and DevOps practices across enterprise platforms and services using tools such as Azure DevOps, Terraform, Ansible, Octopus Deploy, and related automation frameworks.
• Participate in incident management, root cause analysis, problem management, and operational improvement activities to reduce recurring issues and improve platform resilience.
• Contribute to infrastructure as code and configuration management practices to ensure repeatable, consistent, and scalable platform deployments.
• Collaborate with projects and product teams to improve operational readiness, platform supportability, observability, and non-functional requirements including availability, security, maintainability, and recoverability.
• Contribute to continuous improvement initiatives and help evolve Platform Engineering and Reliability Engineering practices, tools, and standards.
• About You
• You have a can do attitude and like working as part of a fun, supportive team
• A desire to work with and learn a broad range of technologies and platforms, with the ability to specialise in a few key areas
• A versatile IT professional with a background as either an Enterprise Applications Engineer, Integration Specialist, DevOps Engineer or similar
• Demonstrated technical competency, analytical and problem-solving skills
• Familiarity with change management processes
• Strong communication skills, both written and verbal along with the ability to liaise with a range of stakeholders
• Desirable Experience
• Technical experience with Peoplesoft Campus Solutions, Human Resources and/or Finance, especially server setup and environment configuration skills
• Experience working with Windows and Linux operating systems
• Basic experience with Oracle databases using tools like SQLDeveloper and Golden
• Experience with Azure and/or cloud services, automation tooling, infrastructure as code.
• Experience with New Relic
• Exposure to technologies such as Terraform, Azure DevOps and Octopus Deploy
• Experience working within higher education or similarly complex enterprise environments is desirable.
• Flexibility to work evenings and weekends will be required as part of this position. Candidates must have full unrestricted Australian work rights and may be subject to a National criminal history check.
• What we can offer
• This is a continuing opportunity based at Brisbane South (Nathan). As Griffith is a multi-site University you may be required to work across other locations.
• HEW 7 Salary - Base range - $104,504.60 - $113,219.43 + 17% super. Full package range - $122,270.38 - $132,466.72.
• Why join Griffith?
• As a values-led organisation, at Griffith University, we've worked hard to create a dynamic and strong organisational culture. We offer:
• Wide range of Learning and Development opportunities
• Mix of on campus and work from home options avai

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