Clinic Manager - Redwood City, CA / Seattle, WA

About the role

At Prenuvo , we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against "we caught it too late again". The Clinic Manager is responsible for overseeing the day-to-day operations of multiple Prenuvo clinics, ensuring smooth, efficient, and exceptional service delivery that aligns with our commitment to a luxury patient experience - reporting to the Vice President, Operations to lead every member of in-clinic staff. This role requires a strong operational leader who can enhance patient satisfaction, optimize clinic workflows, and elevate our service standards. The ideal candidate will bring experience in healthcare operations, a passion for providing a high-touch experience, and the ability to lead a team in delivering unparalleled patient care. You must be within a 45 minute commuting distance to either our Silicon Valley or Seattle Prenuvo clinic. This is an on-site 5 days/week role with weekend and evening availability as required to support operations. Eligibility for 1-2 days/week remote working will be considered after a 6 months review period. Regular travel to non-local clinics is required based on business need and dictated by the Regional Operations Executive and Vice President, Operations. This role does not provide visa sponsorship. Applicants must be legally authorized to work in the United States at the time of hire and must not require employer sponsorship for a work visa (current or future). Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people's lives!

Responsibilities

• Operations Management
• Lead and empower a cross-functional team of MRI technologists and staff involved in patient care at the front of the clinic, to deliver exceptional care one patient at a time
• Ensure consistent adherence to corporate policies, safety protocols, and best practices
• Review, manage, and maximize team performance, ensuring that performance reviews occur in alignment with Prenuvo's performance reviews cycle. Review and approve the disciplinary action and/or discharge of employees
• Conduct regular staff meetings to communicate clinic goals and priorities
• Onboard and train technical and patient care staff through theoretical and experiential methods; monitor the application of learning and provide continuous feedback to ensure the ongoing enhancement of patient care and experience
• Identify and implement improvements in quality, safety, and efficiency; analyze data to enhance clinic performance
• Implement continuous quality improvement processes to maintain and exceed clinical and patient care standards
• Conduct regular audits of processes and services to ensure they meet Prenuvo's luxury standards and operational excellence
• Oversee clinic budgets, expense tracking, and resource allocation to support a luxury experience while maintaining operational efficiency
• Monitor and report on key performance indicators (KPIs) such as patient satisfaction scores, service delivery times, patient safety, operational costs
• Act as a liaison between clinic staff and the broader Prenuvo organization, fostering strong interdepartmental relationships
• Respond promptly and effectively to patient feedback or concerns
• Prepare and present quarterly or bi-annual business and patient care assessment reports to Regional Operations Executives, offering solutions to enhance clinic operations and the patient experience
• Support High Reliability Organization (HRO) Principles
• Proactively address potential issues, understanding that small missteps can have large impacts
• Create reliable systems that support staff in decision-making, learning, and adaptability
• Maintain heightened situational awareness, identifying and mitigating patient risks
• Prepare for both anticipated and unexpected events through predictive management
• Foster psychological safety, promoting an open environment for feedback, suggestions, and continuous improvement

Requirements

• Experience: 7+ years in healthcare, with 5+ years in a management role, overseeing both strategic and daily clinic operations
• Education: Associate's or Bachelor's in Health Care related field
• Expertise: Deep understanding of healthcare systems, trends, and regulatory compliance relevant to clinic operations
• Leadership: Proven people-management skills, capable of leading a team in a fast-paced environment. Demonstrates managerial courage, an owner mindset, inspirational leadership, and an inherent aptitude for accountability balanced with empathy
• Familiarity with outp

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