Manager - Product Support

Responsibilities

• These duties are not meant to be all-inclusive and other duties may be assigned.
• Manage a team of requirements managers and drawing coordinators that are responsible for the virtual and physical build of the trucks. Including but not limited to performance management, career coaching, and ensuring proper process and polices are in place to support the business.
• Oversee key dealer and customer relationships; acts as an escalation point to handle customer issues or concerns and make key decisions on the best path forward for the business.
• Oversee management of the schedule for the front end of the business (i.e. gates 1 thru 4).
• Partner with manufacturing leads on problem solving and root cause analysis for issues during the manufacturing build process.
• Manage the flow for the Aerial platform regarding committed trucks and shipping of trucks.
• Manage revenue recognition of trucks partnering cross functionally and externally as needed.
• Collaborate with business development and the pre-sales team on a regular basis regarding product updates and the strategic marketing strategy for the business unit.
• Partner with the business on process improvements and best practices across platforms
• Partner with Business Unit leader on strategic initiatives for the business (50% split between in the business vs. on the business work).
• Partner with Business Unit leader on P&L for the business unit.
• Collaborate with business development manager, pre-sales team, sales reps, and customers to develop processes to handle option selection using informed choice.

Requirements

• Bachelor's degree in Engineering, Business, Supply Chain, Project Management, or a related field.
• Six (6) or more years of experience in project management, change management or a relevant area.
• STANDOUT QUALIFICATIONS:
• Subject Matter Expert with significant product knowledge.
• Proficient verbal and written communication skills to influence all levels of leaders.
• Ability to collaborate throughout the business.
• Ability to influence without direct authority.
• Ability to build strong relationships both internally and externally.
• Experience leading others.
• Pay Range:
• $103,300.00 - $177,700.00
• Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at corporatetalentacquisition@oshkoshcorp.com.

Benefits

Additional Information

About Pierce, an Oshkosh company At Pierce Manufacturing, we build trucks that protect people and communities around the world. To our team, there is no room for anything less than providing the absolute best. Since 1913, building truck bodies on Model T Ford chassis in an old converted church has evolved to creating highly customized, carefully designed and engineering pumpers, aerials, tankers and rescue units that have no equal. Today, you'll find more than 30,000 Pierce apparatuses on the road that are making a difference in people's lives, every day. To us, every step in the process of building our trucks is personal. From innovation and expertise, to the customization and service. Our trucks are designed to perform under the toughest conditions. Manager - Product Support R47874 The Manager - Product Support will oversee the Aerial platform within Pierce and have connections cross functionally, including engineering and manufacturing for linked accountability from start of the bid to final truck inspections. This role will be a liaison working in the business and working on the business through partnership with the Business Unit leaders.

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