Senior Technical Account Manager, Australia

About the role

As a Senior Technical Account Manager (Sr. TAM), you are a strategic technical advisor responsible for managing complex enterprise customer relationships while driving customer success, retention (GRR), expansion (NRR), operational maturity, and cyber resiliency outcomes. You operate with a higher level of autonomy and strategic ownership than a Technical Account Manager and are expected to lead complex customer engagements, influence executive stakeholders, and drive multi-workstream initiatives across large enterprise environments. Senior TAMs serve as senior customer success leaders capable of balancing deep technical advisory expertise with programme leadership, executive engagement, and commercial alignment.

Responsibilities

• Strategic Customer Success Leadership
• Own strategic customer relationships across complex enterprise accounts
• Develop and execute comprehensive customer success strategies aligned to business outcomes
• Drive measurable customer value realization to improve GRR performance
• Influence customer adoption maturity, platform optimization, and operational resiliency
• Conduct strategic business reviews with technical and operational leadership stakeholders
• Identify customer risks proactively and lead mitigation planning efforts
• Advanced Technical Advisory
• Serve as a senior technical advisor for cyber resiliency, cloud adoption, enterprise architecture, and operational modernization initiatives
• Lead complex technical discussions and architectural alignment sessions
• Provide best-practice guidance around scalability, resiliency, governance, and operational optimization
• Help customers align technical capabilities to broader business objectives
• Drive adoption of advanced platform capabilities and strategic product enhancements
• Recommend and document process improvements
• Programme & Project Leadership
• Lead complex customer programmes involving multiple stakeholders, workstreams, and dependencies
• Coordinate cross-functional execution across Support, Engineering, Product, Services, and Sales
• Establish governance models, action plans, milestones, and executive reporting structures
• Drive accountability for customer success initiatives and transformation programmes
• Lead high-priority escalations and customer recovery efforts
• Retention & Expansion Leadership
• Own customer retention planning and execution strategies to maximize GRR
• Identify, influence, and help drive expansion opportunities aligned to customer priorities
• Partner closely with Sales and Customer Success leadership on renewal and growth planning
• Contribute meaningfully to NRR growth through strategic technical engagement
• Use customer health data, adoption metrics, and engagement trends to forecast risks and opportunities
• Mentorship & Organizational Contribution
• Mentor Associate TAMs and TAMs on customer engagement, technical advisory, and project leadership
• Share best practices and contribute to TAM operational improvements and playbooks
• Support onboarding and enablement efforts for newer TAM team members
• Act as a senior escalation point within the TAM organization
• Qualifications & Experience
• 7-10 years of experience in Technical Account Management, Enterprise Architecture, Customer Success, Professional Services, or related enterprise technology roles
• Proven success managing large enterprise customer relationships
• Strong customer success and executive stakeholder management capabilities
• Advanced technical expertise across cloud, infrastructure, cyber resiliency, virtualization, storage, networking, and enterprise applications
• Excellent programme and project management skills
• Experience leading complex escalations and transformational initiatives
• Strong presentation and communication skills across technical and executive audiences
• Demonst

Benefits

Additional Information

Recruitment Fraud Alert We've learned that scammers are impersonating Commvault team members-including HR and leadership-via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number. What to know: Commvault does not conduct interviews by email or text. We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day. If you suspect a recruiting scam, please contact us at wwrecruitingteam@commvault.com About Commvault Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company's unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. Senior Technical Account Manager

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