Director of Student Services - Arlington Campus

About the role

Job Summary The Director of Student Services is a primary point of contact for students at the Northeastern University Arlington campus, provides leadership to ensure students have the highest quality experience, and helps Arlington students realize their educational and life goals. Reporting to the Associate Dean of the Arlington campus, the Director of Student Services partners with the Associate Dean on strategic and administrative planning and implementation to ensure Arlington campus students have a rich, high-quality experience. Key areas of focus include developing and managing annual and long-term student experience strategies and goals; facilitating campus enrollment; providing leadership that supports the success and retention of Arlington's expanding and diverse student population; ensuring Arlington NECHE accreditation compliance with student-related standards; contributing to and executing student-related components of the campus strategic plan; supporting Global University System (GUS), Network, and other Strategic Initiatives and priorities; supporting the University academic plan Experience Unleashed; contributing to and implementing components of the campus Diversity, Equity, Inclusion, and Belonging (DEIB) Action Plan; and other related matters. Incorporating the University's mission and core values, the Director will design, implement, and manage a broad array of campus-based student services, resources, and programming to support student success; anticipate and serve the needs of a growing and diverse student population across multiple disciplines and colleges; build collaborative and productive relationships across the campus, colleges, and University; and respond to and assist individual students and constituencies on a broad range of matters. The Director will maintain a broad and in-depth knowledge base of student resources across the campus, colleges, and University. This role may require some evening and weekend hours for events and programming. Key Responsibilities & Accountabilities Campus Strategic and Administrative Planning & Implementation (30%) Partner with the Associate Dean on strategic and administrative planning and implementation to ensure Arlington students have the highest quality experience; develop and manage annual and long-term student experience strategies and goals; facilitate campus enrollment; provide leadership that supports the success and retention of Arlington's expanding and diverse student population; ensure Arlington compliance with NECHE student-related standards; contribute to and execute student-related components of the campus strategic plan; support GUS, Network, and other Strategic Initiatives and priorities; support the University academic plan Experience Unleashed; and contribute to and implement components of the campus DEIB Action Plan. Develop and implement an annual Student Engagement Plan and produce a year-end analysis and outcomes report. Develop and manage an annual comprehensive Arlington campus student survey. Analyze survey results to identify student trends, opportunities, and issues, and extrapolate strategic recommendations. Coordinate with the colleges and others to streamline and coordinate student surveying. Student Services & Resources (30%) Manage, expand, optimize, and maintain a comprehensive, high-quality portfolio of services and resources for Arlington students. Anticipate, identify, and triage student issues; provide resolution guidance to students; and ensure students are informed of their rights, responsibilities, resources, and the university's ethical standards. Engage effectively with Global University System (GUS)-, Network-, and Boston-based departments and units (e.g., CIE, CSDS, DRC, NUSHP, OPEN, OSCCR, OSGF, OUEC, Ombuds for Graduate Students, Snell Library, SFS, SHS, WeCare, and others) to ensure the breadth of University services are available and easily accessible to Arlington students. Manage campus-based communications to Arlington students, including development and continuous improvement of robust website and SharePoint student hub content for prospective, incoming, and current students. Regularly communicate with the Arlington student population. Collaborate with college student advisors, recruiters, and faculty to facilitate student enrollment, support student success, improve retention, and provide students with the highest quality experience. Support campus enrollment and retention goals by working collaboratively with Enrollment Management and the Office of Global Services to ensure prospective and admitted students have a positive and effective introduction to Arlington. Continually update and enhance student relocation resources, especially housing resources, to support admitted students' commitment to the Arlington campus and facilitate their smooth transition to the National Capital Region. Participate in the Global Campus Student Affairs Committee to identify opportunit

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