Store Manager - Helly Hansen

About the role

Kontoor Brands is a portfolio of three of the world's most iconic lifestyle, outdoor and workwear brands: Wrangler®, Lee® and Helly Hansen®. Kontoor Brands is a purpose-led organization focused on leveraging its global platform, strategic sourcing model and best-in-class supply chain to drive brand growth and deliver long- term value for its stakeholders. Job Posting: Founded in Norway in 1877, Helly Hansen continues to develop professional-grade apparel that helps people stay and feel alive. Through insights drawn from living and working in the world's harshest environments, the company has a long legacy of delivering first-to-market innovations, including the first supple waterproof fabrics over 140 years ago. Other breakthroughs include the first fleece fabrics in the 1960s, the first technical base layers in the 1970s, and the award winning and patented H2Flow™, temperature regulating system. Recently, Helly Hansen won the coveted Outside Magazine "Gear of the Year" award for the Odin Infinity Insulated Jacket, which features proprietary technologies including Lifaloft™, insulation and Lifa Infinity Pro™, a waterproof breathable construction made without chemical treatments, providing long-lasting durable water resistance (DWR) without a coating, continuing our innovation. Helly Hansen is a leader in both technical sailing and performance ski apparel. Its ski uniforms are tested and trusted by over 55,000 professionals, as well as Olympians, National Teams, and over 200 ski resorts and mountain guiding operations around the world. Helly Hansen's outerwear, base layers, sportswear, footwear, and workwear and sold in more than 40 countries and are trusted by professionals and enthusiasts around the world. Position Summary: The Store Manager is responsible for all aspects of their assigned retail store. This role drives sales performance, customer experience, team engagement, expense management, and day-to-day store operations. The Store Manager leads the sales floor and communicates the expectations around customer experience. The Store Manager ensures store standards, processes, and policies are executed consistently along with coaching the team to achieve goals. Kontoor values all perspectives and encourages candidates with different backgrounds, experiences, and ways of thinking to apply. The Primary work location will be: 13850 Steeles Ave, Unit 927 Halton Hill,s ON L7G 0J1 Vacancy: This position is for an existing vacancy.

Responsibilities

• Brand Experience/Customer Service
• Ensure store sales performance by creating a customer‑first, sales‑focused culture while modeling selling behaviors, and coaching team members to ensure the in-store experience aligns with company guidelines.
• Communicates priorities and expectations, helping the team understand how selling impacts store and brand success.
• Engages customers through open-ended questions, active listening, and personalized product suggestions that reflect individual needs.
• Reviews trends, customer feedback, and in-store observation to improve and adjust selling strategies.
• Supports loyalty performance by setting and communicating clear expectations, tracking results, and coaching the team to achieve goals.
• Visual, Operation, and Safety
• Ensures all visual merchandising standards are consistently met, ensuring the store is clean, organized, and well stocked. Will adapt visual merchandising as needed to support sales and product storytelling.
• Leads daily store operations including opening and closing, point of sale integrity, freight processing, loss prevention and safety initiatives.
• Independently merchandise the store following brand guidelines, coaches the team to merchandise the store, and can be adaptable to adjust visual presentation to drive sales.
• Consistently ensures adherence to all company policies, procedures, and operational guidelines.
• React quickly to all customer and/or employee injuries and report them immediately to Human Resources.
• Manages all store processes including merchandising, marketing, freight, inventory management, loss prevention, safety, and expenses.
• Conducts regular store walkthroughs to identify opportunities to improve organization, visual presentation, safety, and loss prevention, ensuring compliance with company policies, procedures, and reporting requirements.
• Participates in Loss Prevention Audits, reviews results, and creates a plan to meet district and company shrink goals .
• Leadership
• Acts as Manager-On-Duty on a rotating basis.
• Attracts, develops and retains a high‑performing team that prioritizes customer engagement and selling excellence.
• Leads onboarding of new employees and continues development for high potential employees.
• Creates an environment where individuals are supported and encouraged to achieve personal and professional goals.
• Drives engagement by recognizing selling wins, celebrating success, and creating momentum around achievement of individual and store goals.
• Manages store

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