Program Manager - Process Improvement

About the role

Position Information: Locations: Binghamton, NY or Rochester, NY Salary Range: $106,000 - $132,500 Schedule: On Site - Office Scope of Work: Responsible for analyzing, redesigning, and optimizing business processes to enhance efficiency, safety, and quality across operations. This role focuses on driving continuous improvement initiatives, standardizing workflows, and embedding a culture of operational excellence. MAJOR ROLES AND RESPONSIBILITIES : Process Analysis & Optimization Evaluate current workflows, identify inefficiencies, and propose redesigns to improve productivity, cost, safety, and quality. Standardization & Best Practices Develop and implement standardized procedures across operations, ensuring compliance with industry regulations and safety standards. Continuous Improvement Initiatives Lead Lean Six Sigma projects, define KPIs, and establish governance models for ongoing process improvement. Change Management & Training Drive cultural change, manage stakeholder engagement, and deliver training programs to ensure adoption of new processes. Innovation & Automation Identify opportunities for automation and digitalization, execute POCs/MVPs, and validate solutions before scaling. Risk & Compliance Management Conduct risk assessments and ensure all processes meet regulatory and safety requirements. Performance Monitoring Implement quality assurance systems and monitor ROI for process improvement initiatives. JOB REQUIREMENTS: Education & Experience Required : Bachelor's degree in industrial, Systems, or Electrical Engineering, Operations Management, or a related technical field, or an associate degree with 8 years of relevant experience required. A minimum of 2 year of program/project/process management experience. Proficiency in Microsoft Office tools (Word, Excel, Power Point). General knowledge and experience of Product Management/Process & Systems. Relevant Experience 3+ years leading process improvement , operational excellence , or digital transformation initiatives in energy, utilities, or industrial sectors. Proven expertise in workflow analysis and redesign using Lean , Six Sigma , or DMAIC methodologies. Experience conducting user experience (interviews, usability testing, journey mapping) to ensure process changes improve user experience. Ability to identify and prioritize opportunities for efficiency, automation, and UX enhancement aligned with business objectives. Strong capability in executing POCs/MVPs and validating new process designs before large-scale rollout. Demonstrated ability to collaborate with cross-functional teams (Operations, Product, IT, UX, and Field teams) to implement sustainable process changes. Familiarity with process mapping tools , KPI definition , and continuous improvement governance models . Solid understanding of energy operations (generation, distribution, maintenance) and enterprise systems (e.g., SAP , GIS ). Excellent problem-solving , analytical , and communication skills , with a strong focus on user-centered design . Familiarity with Agile methodologies (e.g., Scrum, SAFe) to support iterative process improvement, cross-functional collaboration, and adaptive planning. Preferences: Postgraduate studies or certifications in Lean Six Sigma (Black Belt), Process Excellence, or Operational Excellence. Knowledge of Agile, Design Thinking, UX, Product Research, and Change Management frameworks is an asset. Skills/Abilities: Strong problem solving and analytical skills and an ability to multi-task. Strong interpersonal, communication, and negotiation skills. Demonstrated ability to manage people Ability to work with all levels of the organization CORE COMPETENCIES: Develop Self & Others Empower to Grow Collaborate & Share Be a role model Focus to achieve results Be Agile Competency Requirements: It is preferred that for this job, the candidate fulfills the requirements in terms of levels indicated below. 1. Delivering for the Business: Global view of the Business - Advanced Achieving Results and Continuous Improvements - Competent Initiative - Advanced Innovation & Creativity - Competent 2. Global Relationships: Flexibility & Globalization - Competent Customer Focus - Competent Communicating & Influencing - Advanced Teamwork - Competent 3. Managing People: Team Management - Advanced Developing Others - Competent Candidate must be available for occasional business travel. #LI-Onsite; #LI-CH1 Company: NY STATE ELECTRIC & GAS CORP Mobility Information Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or

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