Services Solutions Manager

About the role

The Services Solutions Manager owns the end-to-end sales process for services engagements, coordinating all stakeholders to ensure each deal is deliverable, contractually compliant, and achieves targeted gross profit. This role is accountable for advancing services opportunities from initial scoping through booking, serving as the central point of coordination and approval for all presales activities within the Region they're aligned to.

Responsibilities

• Services Sales Operations
• Own the end-to-end presales lifecycle for services deals, serving as the central point of coordination and approval from scoping through booking.
• Review and approve LOEs, SOWs, vendor agreements, Project Change Requests (PCRs), and non-billable (NB) time requests for completeness, pricing accuracy, profitability, and deliverability per Trace3 standards.
• Advise scoping resources and Sales on engagement models, assumptions, and standards; ensure service items and commercial terms are correctly represented to enable successful downstream booking, delivery and invoicing.
• Ensure the work package (scope, assumptions, rates, service items) and client folder are complete for TCA & Project Operations handoffs.
• Participate in pipeline reviews; verify opportunity data and services metadata are current to support automated handoffs, demand planning and project creation.
• Demand → Supply Readiness
• Translate pipeline demand into resource requests; coordinate with RMO/VMO to secure the right skill, at the right time, and the right rate.
• Initiate vendor and subcontractor onboarding in accordance with standards and ensure readiness to start upon execution.
• Financial Guardrails & Standards
• Validate financial models and margin guardrails prior to approval; surface material risk, constraint, or exception to Service Operations leadership.
• Confirm alignment between scope, pricing, service items, and booking requirements to prevent downstream billing/invoicing defects.
• Enablement & Communication
• Onboard new Sales resources on services standards, delivery handoffs, and required presales artifacts.
• Serve as a conduit for non-technical presales issues and cross-functional clarifications through handoff to PM/Project Operations.
• QUALIFICATIONS & INTERESTS:
• Bachelor's degree or equivalent experience; 5-7+ years in professional services presales/operations, project management or delivery-adjacent roles.
• Demonstrated commercial acumen across scope, pricing, cost models, gross profit, and contractual terms & conditions.
• Proven cross-functional influence partnering with Sales, PMO, Project Operations, Resource Management, and Vendor Management.
• Working knowledge of NetSuite, Smartsheet, and PSA/CPQ/contract tooling (e.g., Provus, Conga) preferred.
• Excellent written and verbal communication; able to simplify complex operational requirements for diverse stakeholders.
• Strong problem solving; anticipates operational risks and implements preventative guardrails in

Benefits

Additional Information

Who is Trace3 ? Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate. Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it! Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco. Ready to discover the possibilities that live in technology? Come Join Us! Street-Smart - Thriving in Dynamic Times We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the "big picture." We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems. Juice - The "Stuff" it takes to be a Needle Mover We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like. Teamwork - Humble, Hungry and Smart We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it's due and demonstrate transparency. We "bring the weather" by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures - not just their success. We appreciate the individuality of the people around us.

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