Head Golf Professional

Requirements

• Bachelor's Degree in Business, Sports Management or related field or equivalent experience
• Thorough knowledge of general business administration practices and golf professional practices and procedures as would be acquired through five to eight years of similar golf experience in progressively responsible positions
• Prior supervisory experience required. Must be a PGA Member in good standing
• RESPONSIBILITIES/DUTIES:
• Experience Responsibilities
• Create a consistent and high expectation golf experience that assists PGA TOUR players, Members and Guests with their golfing needs, ensuring that every step of their golf experience at the club runs as smoothly and is as enjoyable as possible
• Maintain a high profile with PGA TOUR players, TPC Members and Guests. Positively promote the service philosophy of the club and PGA TOUR Golf Course Properties.
• Foster environment for problem resolution to facilitate faster improvements to result in improved working relationships and Member/Guest satisfaction
• Ensure that all Members and Guests are greeted and welcomed in a professional and courteous manner
• Establish and maintain the daily "pace of play standard."
• Establish and administer the club tournament program. Assist in the development of promotional materials to communicate the programs to the Members and Guests
• Establish additional experiences for the membership which include, but is not limited to, offering member trips of varying size and location.
• Maintain the service standards, functionality, and safety of the golf simulator room.
• Head Professional Expectations
• Project a positive favorable image for the club, PGA TOUR Golf Course Properties, and the PGA TOUR with the press, PGA TOUR players, tournament committees, prospective Members, Guests, Members and representatives from merchandise manufacturers.
• Professionally communicate information, sell merchandise, and become fully knowledgeable in all products and sales techniques. Anticipate the needs of Members and Guests and offer appropriate merchandise or alternatives.
• Answer telephones clearly and concisely, to schedule future starting time reservations and communicate information in a pleasant and professional manner.
• Maintain the playing standards required for all Head Golf Professionals in the TPC Network.
• Special projects or other duties as assigned.
• Business/Operational Duties
• Direct outside golf operations, ensuring that the outside golf supervisor properly controls Membership and Guest services. Set-up and maintenance of practice facility, course advisors, golf car maintenance, golf bag storage, and golf club repair activities.
• Ensure that the locker room staff provides the highest level of service and cleanliness standards. Maintain adequate supplies (towels and other bathing amenities) at par levels and available as necessary
• Develop the annual golf shop operating budget and manage line items in accordance with that budget while controlling general expenses for the entire golf operation
• Maintain an accurate Forecast of business levels relative to budget for the month of operation and through the end of year.
• Establish equipment and supply requirements for the department and maintain accountability for cost, utilization and performance of employees and equipment
• Assist in the planning and execution of outings and tournaments. Coordinate purchases of high-quality gifts and awards with PGA TOUR Golf Course Properties
• Maintain ordering, receiving, and storage programs as established by PGA TOUR Golf Course Properties. Administer physical inventories as prescribed by PGA TOUR Golf Course Properties, Inc. Maintain proper shrink controls
• Consult with PGA TOUR Golf Course Properties on merchandise purchases and maintain acceptable inventory levels ensuring profitability through inventory turnover and cost of sales control guidelines
• Verify the accuracy of prices for state and federal taxes and other charges on all sales tickets and accurately operate the point of sale system as outlined in the Club Operations Manual
• Establish and maintain responsibility for the cleanliness and appearance of the Golf

Additional Information

TPC Potomac at Avenel Farm is a private par-70, 7,107-yard championship golf course located in Potomac MD, just under 20 miles from the White House. The Club has hosted over 20 championships for the PGA TOUR, PGA TOUR Champions and the Korn Ferry Tour since opening in 1986. Following an historic renovation by PGA TOUR Design Services in 2008, TPC Potomac has earned a reputation as a formidable test for the world's best players. Tee up your career as a part of our team with the TPC Network! The Head Golf Professional directs the daily golf related activities of the entire golf operation in accordance with the philosophy, policy, and procedures of PGA TOUR Golf Course Properties, Inc. Additionally, the Head Golf Professional is responsible for the daily management and operation of the Golf Shop insuring the highest level of service to Members and Guests.

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