Implementation Support Rep

Responsibilities

• Should have end to end Install Process Knowledge
• Should be able to complete all installations with a quality score of atleast 95%
• Work with minimal supervision to customize software settings to meet customer requirements
• Validate data conversion from DMS
• Resolve issues and handle escalations during implementations with minimal help
• Implementation and documentation of current and proposed Virtual solutions.
• Apply knowledge of CDK Implementation process, policies, and escalation methodology
• Work with minimal supervision to customise software settings to meet customer requirements
• Validate data conversion from prior DMS
• Resolve issues and handle escalations during implementations with minimal help
• Successfully consults and gets trained on CDK Global solutions
• Have a complete understanding of the products trained within the assigned work stream (i.e. parts, service, accounting, sales)
• Verifies and validates predetermined setup configurations and conversion data to ensure accuracy
• Review open issues/ escalations pertaining to software incompatibilities with Team Leads/ SMEs
• Handle client go-live with minimal assistance
• Takes initiative to keep up to date and proficient on products, processes and industry standards utilising available learning resources.
• Responds to participant questions and elaborates on training content using knowledge of products, business processes, and roles and responsibilities
• Be adaptive to delivery methods and work with the team
• Performs other related duties as assigned
• Be available to fulfil periodic weekend work requests for business needs
• Fully compliant to all policies & procedures of the organisation
• Help scale up team member at L12

Requirements

• Bachelor's degree in any discipline
• BCA
• BCOM (Computers)
• B.Sc. / B.Com / BA
• B.TECH
• Equal Employment Opportunity (EEO)
• At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections among our people. We foster an open and inclusive environment where diverse perspectives are valued, enabling everyone to bring their authentic selves to work and make a meaningful impact.
• Non-Discrimination and Reasonable Accommodation

Benefits

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