Virtual Assistant - Social Media, Email & Appointment Scheduling

About the role

Our client runs a boutique event planning and floral design business based in South Florida. They're looking for a reliable, detail-oriented Virtual Assistant to help manage day-to-day client communication and keep inbound inquiries moving quickly. The business receives a steady stream of inquiries from couples and clients who have already reached out - this is not a cold-calling or outbound sales role. The main priority is responding fast, confirming appointment details, and keeping the calendar organised so no lead goes cold.

Responsibilities

• Inquiry & Appointment Scheduling
• Respond promptly to incoming inquiries (the client's biggest current pain point is slow follow-up due to competing priorities)
• Confirm dates, times, and details for client appointments and consultations
• Manage and maintain the appointment calendar in HoneyBook
• Email Management
• Manage and respond to emails using your own assigned email account
• Keep the inbox organised and ensure timely, professional responses
• Social Media Posting
• Post to social media following the client's pre-defined guidelines and templates
• This is a content-posting role, not full social media strategy or management - templates and direction will be provided
• Software & Tools
• Platform / Tool
• Requirement
• HoneyBook
• Will train
• Email (client-provided account)

Requirements

• Social Media (Instagram/Facebook posting)
• Spanish/English Bilingual Communication
• Note: No prior HoneyBook experience is required - full training will be provided. Spanish fluency is non-negotiable given that the majority of the client base in South Florida communicates in Spanish.
• Fluent in both English and Spanish (spoken and written)
• Strong, professional written communication skills
• Fast, reliable follow-up - comfortable working to tight response-time expectations
• Comfortable managing email correspondence on the client's behalf
• Available to work within Eastern Standard Time (EST) business hours
• Organised, with strong attention to detail for scheduling accuracy
• Experience in events, weddings, hospitality, or floral industries
• Familiarity with HoneyBook or similar CRM/booking platforms
• Comfortable posting to social media from provided templates
• What Success Looks Like
• Inquiries are responded to quickly and appointments are confirmed without delay
• The email inbox stays organised with nothing falling through the cracks
• Social media stays active and on-brand using the client's templates
• The client is freed from chasing leads and can focus on delivering events
• A Note on Fit
• Employment & Compliance
• All HR, payroll, and employment matters are managed by Assist World. An NDA and cybersecurity policy are in place covering both parties. The candidate will be employed by Assist World and contracted to the client.

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