Specialist Logistics Training
External
Deliveryhero · Amman, JoPrepare for this interview
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About the role
Role Summary Responsible for full rider training process for all riders What's On Your Plate? Responsible for onboarding of new riders and reboarding of existing riders Responsible for training and retraining of riders about internal SOPs and new features/policies Build training SOPs and metrics to measure rider performance and compliance Documenting all training activities Assessing the effectiveness of training through surveys/feedback Groom rider quality (behavior, appearance, professionalism, presentational etc..) Setting up a performance improvement plan to improve performance of low performing riders Provide a daily/weekly/monthly onboarding/reboarding report to the Rider Manager Reduce rider complaints originating from customers What Did We Order? Bachelor's Degree 3-4 years of experience as a training professional Proficient in Google Suite tools like G-Doc, G-Sheet, G-Slides, G-Forms etc.. Strong communication skills, both written and verbal. English and Arabic is a must. Influencer and a negotiation with good public speaking and presentation skills People management skills: Experience of managing bigger group of people
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