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Help Desk Technician

External
Hayes Locums logoHayes Locums · Fort Lauderdale, FL
Full-timeOn-site1w ago
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About the role

We are seeking a Help Desk Technician to join our growing team. You will serve as the first point of contact for technical issues and requests, supporting users in person as well as via phone and email. Our team prioritizes first-call resolution whenever possible and empowers technicians to take ownership of issues from start to finish. This requires strong technical knowledge, effective communication skills, and a proactive, customer-focused approach. Role Highlights - First point of contact for all technical support requests - High-volume, fast-paced support environment - Focus on first-call resolution and ownership - Strong collaboration with Tier 2 and Tier 3 support teams This role is focused on maintaining stable and reliable technology platforms, enabling employees to perform at their best, and delivering a high-quality internal support experience.

Responsibilities

  • Provide technical support across end user platforms and technologies
  • Troubleshoot hardware and software issues both onsite and remotely
  • Support technical onboarding for high volumes of new employees
  • Partner with Tier 2 and Tier 3 teams to escalate and resolve complex issues
  • Document and track all issues in the help desk ticketing system
  • Follow up with users to ensure timely resolution of requests
  • Identify opportunities to improve processes and efficiency
  • Maintain and track hardware and software inventory
  • Support business continuity efforts, including hurricane preparedness
  • Culture & Workplace
  • Our Fort Lauderdale office features:
  • Modern, open office design with glass-walled offices and spacious workstations
  • Dedicated lounge areas for collaboration and recharge
  • Private, employee-only onsite gym
  • Fully stocked kitchens on each floor
  • Onsite amenities including ping pong, foosball, and a golf simulator
  • Work Schedule
  • This position is based in-office Monday through Friday, 9:00 AM to 6:00 PM. Upon successful completion of the onboarding ramp (typically around 90 days, at the manager's discretion), employees may become eligible for one remote workday per week (Wednesday or Friday), subject to business needs.

Benefits

$52,000 per yearIn select cases, candidates with demonstrated experience and strong technical capabilities may be considered for a higher compensation level, based on internal evaluation.Core QualificationsBachelor's degree in a technical field preferredSolid knowledge of Windows operating systems, Active Directory, Office 365, and networking conceptsStrong understanding of desktop, laptop, tablet, and mobile device setup and troubleshooting processesAbility to diagnose and resolve complex technical issuesAbility to prioritize and manage multiple support requests in a fast-paced environmentExcellent communication skillsCustomer-oriented with a strong desire to help othersExperience with technical documentation is a plusFamiliarity with MacOS is a plusA+ and Network+ certifications or equivalent are preferredMust be authorized to work in the United States without current or future sponsorship requirementsMedical, Dental, and Vision Coverage401(k) with Employer MatchEmployee Assistance ProgramsMental Health ResourcesLearning and Development CoursesGenerous PTO and Paid HolidaysEqual Opportunity & AccessibilityHayes Locums is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive environment where all qualified individuals are considered. Employment decisions are based on qualifications, merit, and business needs.

Additional Information

Join a high-performing operations team where you will solve technical issues and deliver a best in class customer service experience. About Hayes Locums Hayes Locums is one of the nation's leading physician staffing firms, specializing in locum tenens placements for hospitals, clinics, and healthcare organizations. Our mission is to match physicians and advanced practice clinicians with the right opportunities, because quality matches lead to quality care. Founded in 2012, Hayes Locums is trusted for integrity, reliability, and service excellence and is ranked the 6th largest locum tenens firm by Staffing Industry Analysts (SIA).

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