Information Technology Specialist (Systems Analysis/Applications Software)

About the role

WHAT IS Information Technology Division? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in the following area(s): IT - Taxpayer Services and Online Accounts Consider each location carefully when applying. If you are selected for a location, that location will become your official post of duty. REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement. QUALIFICATION REQUIRMENTS: To qualify for this position, you must meet the qualification requirements outlined below: MINIMUM REQUIREMENTS FOR GRADE 12 LEVEL UP (GS or Equivalent) You must have Information Technology related experience demonstrating each of the following nine competencies: 1) Attention to Detail, 2) Customer Service, 3) Decision Making, 4) Information Management, 5) Interpersonal Skills, 6) Oral Communication, 7) Problem Solving, 8)Team Work and 9) Technical Competence. Specialized Experience GS-14 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-13 grade level in the Federal service. Specialized experience for this position includes: Leading or coordinating IT projects, application-related efforts, operational initiatives, or system-related activities that affect multiple users, teams, programs, or business processes. Applying advanced IT principles, concepts, methods, and practices to evaluate requirements; resolve technical issues; guide system, application, or code testing and configuration decisions; and ensure technical documentation and federal cybersecurity, privacy, or regulatory requirements are addressed. Engaging customers, stakeholders, users, product or business owners, and technical teams to define business or technical requirements, communicate technical impacts, and guide delivery of secure, reliable, scalable IT solutions. Evaluating system, service, or application performance, availability, reliability, security controls, usability, and operational effectiveness; identifying risks, issues, defects, or gaps; and leading corrective actions or improvement efforts. Analyzing competing technical approaches and providing authoritative recommendations to management, stakeholders, or IT specialists on the selection, design, configuration, implementation, or improvement of IT solutions with organizational impact. Administering, configuring, monitoring, tuning, and maintaining enterprise Microsoft SQL Server database environments supporting production and contact center operations systems. Designing and managing high availability and disaster recovery configurations, including database clustering, replication, failover, backup, recovery, and performance optimization activities for mission-critical operational and customer interaction platforms. Designing, developing, maintaining, and troubleshooting ETL (Extract, Transform, Load) processes and data integration workflows supporting enterprise reporting, contact center operational metrics, workforce management, and customer interaction data needs. Developing and optimizing complex SQL queries, stored procedures, views, functions, and data models to support operational reporting, analytics, business intelligence requirements, and contact center performance analysis activities. Collaborating with technical teams, business stakeholders, analysts, and leadership to identify, develop, and deliver data solutions supporting customer service operations, business performance analysis, workforce management, and operational decision-making activities. Analyzing datasets to support contact center metrics, service level reporting, trend analysis, workload management, forecasting, customer experience reporting, and operational performance measurement activities. Applying database security, access controls, auditing, data governance, and data integrity best practices within enterprise and customer service operational environments. Troubleshooting and resolving database performance, connectivity, data quality, and integration issues across interconnected operational support systems, reporting platforms, and customer interaction technologies. Applying DevSecOps, change management, automated deployment, version control, and enterprise lifecycle management practices in support of database and data integration environments. Providing technical leadership, guidance, and support for database administration, data integration, reporting solutions, operational analytics initiativ

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Company Intel

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