Business Process Optimization Lead

Responsibilities

• Operational Analytics: Identify areas where process redesign can significantly impact profitability, customer satisfaction, and associate engagement.
• Strategic Transformation: Lead process improvement efforts that align with the Strategic Change roadmap.
• Cross-Functional Leadership: Drive small, medium, and/or large-scale projects involving collaboration between Business areas.
• Change Advocacy: Act as a primary "change agent" to instill a culture of problem-solving and continuous improvement across the company.
• Project Management: Develop detailed work plans, schedules, project estimates, resource plans, and status reports ensuring all initiatives are delivered and adopted with positive results.
• Key Performance Indicators: Define and manage KPIs for all initiatives such as cost savings/avoidance, process cycle time reduction, SOP compliance/adoption, error rate reduction, etc.
• Qualifications & Skills
• Experience: 3-5+ years in a high-touch customer service environment; experience in transportation or logistics is a plus.
• Leadership: 3+ years of leading process optimization efforts, personnel or project management experience.
• Education: Bachelor's degree from an accredited university (or equivalent work experience). Lean/Six Sigma certification preferred.
• Technical Savvy: Proficiency in Google Workspace and process mapping software.
• Communication: Exceptional ability to persuade and influence team members and executives to adopt new ways of working.
• Soft Skills: High standards of integrity, a strong work ethic, and a commitment to ongoing self-education in Lean/Six Sigma, Change Management, or similar methodologies.

Benefits

Additional Information

We are looking for a Lean / Six Sigma expert to optimize workflows within Mastery, Salesforce, and Workday. This is a corporate operations and business systems role. The Business Process Optimization Lead is responsible for leading the analysis, design and optimization of business processes to improve efficiency, scalability, standardization and operational effectiveness. You will identify and implement scalable solutions that drive operational excellence ranging from desk level processes and scaling to enterprise-wide strategies. You will provide education and guidance to associates and leaders throughout the company to advance continuous operational excellence.

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Company Intel

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