Product Analyst

About the role

Bandwidth , a prior "Best of EC" award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders! At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband

Responsibilities

• Improve Operational Processes - Use data to identify inefficiencies or gaps in internal processes. Contribute to the development of workflows that support product launches, issue identification, ongoing product health and operational readiness. Support automation opportunities when identified.
• Build Operational Tools and Dashboards - Create spreadsheets, reporting templates, and dashboards that provide visibility into product and operational performance.
• Issue Investigation - Analyze product‑related data to understand trends, identify root causes, and highlight opportunities for improvement.
• Be a great communicator - work well with customers and internal teams. Have proven written, verbal and listening skills to help solve complex problems using tact, common courtesy, persuasion and discretion.
• Develop subject matter knowledge in Messaging products and the supporting ecosystem.
• Contribute to internal and external knowledge management with a focus on documentation for data workflows, reporting processes, and analysis methods.
• Be a great team member, partner with Bandmates to effectively communicate, ask insightful questions, align resources, prioritize work, and identify themes or patterns to persistently and proactively provide self-service solutions whenever and wherever possible.
• What You Need:
• Education :
• Bachelor's degree

Requirements

• Entry level
• Knowledge :
• Proficiency in Excel, including pivot tables, lookup functions, formula building, and data manipulation
• Proficiency in SQL, including querying, filtering, joining, and aggregating data
• Ability to transform raw data into insights and presentations that support operational and product decisions
• Strong skills in spreadsheets, documentation, and presentation building
• Ability to work with high accuracy in a fast‑paced environment while managing multiple tasks
• Strong analytical, problem‑solving, and organizational skills with attention to detail
• Critical thinker with a solution‑oriented approach
• Strong written communication skills with the ability to clearly summarize data findings, including the ability to adapt based on audience
• Ability to build positive working relationships across teams
• Bonus Points:
• Familiarity with Python
• The Whole

Benefits

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