Administrative Customer Service Advisor

Responsibilities

• Be the friendly voice supporting our clients' customers with general enquiries
• Provide proactive, professional service that leaves a lasting positive impression
• Collaborate with a small, dedicated team in a supportive office environment
• You will be supported with extensive initial training, so that we can help you build the knowledge and skills required to work with confidence. Attention to detail and accuracy is key in this role.
• Deal with customer queries though calls, emails and web forms, ensuring delivery of a quality service on a consistent basis
• Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
• Accurately record all contact interactions on systems in line with expected process
• Ensure you give a positive image and great first impression to all contacts
• Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
• Digital mail room activities, opening and sorting post, scanning documents, processing fees, handling outbound post.
• Your experience and attributes will include:
• Being highly methodical with a thorough attention to detail
• Having excellent organisational skills
• Having the ability to work to stringent customer service SLA's and KPI's
• Demonstrating confidence and the ability to communicate clearly and effectively
• Showing excellent PC and data entry skills
• Excellent written English and the ability to compose written responses to customers
• An ability to learn new skills quickly including adopting new processes and technology
• Your experience and attributes will include:
• Being highly methodical with a thorough attention to detail
• Having excellent organisational skills
• Having the ability to work to stringent customer service SLA's and KPI's
• Demonstrating confidence and the ability to communicate clearly and effectively
• Showing excellent PC and data entry skills
• Excellent written English and the ability to compose written responses to customers
• An ability to learn new skills quickly including adopting new processes and technology
• What we hope you'll do next:
• Choose 'Apply now' to fill out our short application.
• #jobs
• Location:
• Clonakilty ,
• Ireland
• Time Type:
• Full time
• Contract Type:
• Permanent

Benefits

Additional Information

🌟 Join Capita Ireland as a Customer Service Advisor - Full-Time🌟 📍 Location: Clonakilty, West Cork Business and Technology Park, P85 YH98 🕒 Hours: Monday to Friday, between 8am and 6pm - (2 - 3 days in office) 📅 Start Date: Immediate Are you passionate about delivering exceptional customer experiences? Capita Ireland is looking for enthusiastic Customer Service Advisors to join our welcoming team in Clonakilty.

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