Customer Success Manager

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Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends-we set them and drive change. As a market leader in enterprise analytics and mobility software, we've pioneered the BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate.But that's not all. Strategy is also leading a groundbreaking shift in how companies approach their treasury reserve strategy, boldly adopting Bitcoin as a key asset. This visionary move is reshaping the financial landscape and solidifying our position as a forward-thinking, innovative force in the market. Four years after adopting the Bitcoin Standard, Strategy's stock has outperformed every company in the S&P 500.Our people are the core of our success. At Strategy, you'll join a team of smart, creative minds working on dynamic projects with cutting-edge technologies. We thrive on curiosity, innovation, and a relentless pursuit of excellence.Our corporate values-bold, agile, engaged, impactful, and united-are the foundation of our culture. As we lead the charge into the new era of AI and financial innovation, we foster an environment where every employee's contributions are recognized and valued.Join us and be part of an organization that lives and breathes innovation every day. At Strategy, you're not just another employee, you're a crucial part of a mission to push the boundaries of analytics and redefine financial investmentPosition Overview Strategy is a leader in AI-powered enterprise analytics, enabling organizations to transform data into actionable insights and drive smarter, data-driven decision making. Our platform empowers enterprises to unlock the full value of their data through advanced analytics, AI capabilities, and scalable enterprise architecture. As a Customer Success Manager, you will manage a portfolio of strategic and enterprise customers and act as a trusted advisor to both business and technical stakeholders. Your mission is to ensure customers realize measurable business value from their investment in the Strategy platform by driving adoption, enabling successful use cases, and aligning the platform with their strategic objectives. You will guide customers throughout their lifecycle - from onboarding and adoption to long-term value realization - while partnering closely with Sales, Product, Support, and Engineering teams to ensure a seamless customer experience. Through strong executive engagement, strategic planning, and technical collaboration, you will help customers scale their use of Strategy's AI-powered enterprise analytics platform and maximize the impact of their data initiatives. Key Responsibilities 1. Strategic Customer Success & Value Realization Serve as the primary point of contact for assigned strategic and enterprise accounts, building trusted relationships with both business and technical stakeholders. Develop a deep understanding of each customer's organization, industry, and strategic priorities to align Strategy solutions with their business objectives. Partner with customers and key stakeholders to define measurable business outcomes, establish clear success criteria and KPIs, and develop Customer Success Plans that outline key initiatives, adoption milestones, and value realization metrics aligned with their strategic goals. Conduct regular Quarterly Business Reviews (QBRs) to demonstrate platform value, review progress against success metrics, and align on future priorities. Ensure customers achieve measurable ROI from their Strategy investment and position the platform as a critical component of their data and analytics strategy. 2. Adoption & Customer Lifecycle Management Guide customers through onboarding and early adoption to ensure a smooth transition from implementation to operational use. Partner with implementation and technical teams to ensure successful deployment and early value realization. Drive ongoing platform adoption by helping customers develop new analytics use cases and expand platform usage across their organization. Provide guidance and resources to enable customers to fully leverage Strategy capabilities. Ensure customers remain informed about new features, capabilities, and best practices. Monitor customer health, engagement, and adoption trends to proactively identify risks and opportunities to increase platform value. 3. Technical Account Management Act as a technical advisor to customer stakeholders, supporting best practices for platform deployment, scalability, governance, and performance. Develop an understanding of customer architecture, data infrastructure, and BI environments to guide optimal platform usage. Facilitate technical discussions with customer architects, data teams, and IT leaders to support solution optimization and platform expansion. Proactively monitor platform adoption and technical health indicators to identify risks and oppor

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