Content Design Lead

Responsibilities

• You'll work with the cross-functional teams that make up Spend - a squad that's responsible for delivering a best in class multi-currency card spending experience that's as cheap, easy and safe as possible.
• In this pivotal role, you'll get to solve complex design challenges in both the digital and physical worlds - and help make the Wise card experience even better for millions of customers.
• You'll also be part of the Content Guild, and will regularly collaborate with the content community across Wise.
• Here's how you'll contribute
• Get to know our customers, building empathy and a deep understanding of their needs
• Contribute to the strategy and direction of existing products and features
• Drive the customer experience of new products and feature launches
• Use your expertise to discover, design and deliver simple, beautifully crafted, intuitive experiences that customers love
• Influence teams and stakeholders to increase customer-centeredness, creativity, and content quality across the squad
• Work with designers from other squads to build a single, seamless experience for customers
• Build a content design team within the Spend squad
• This role will give you the opportunity to
• Support and grow a talented design team
• Deliver impact and ship work you're proud of
• Be hands on, leading through the work and setting the bar
• Elevate content quality - defining what good looks like in the squad, then helping deliver it
• Be part of a positive change in the world. We're fixing a broken, greedy system, and putting people and businesses in control of their money

Requirements

• About you:
• Accomplished Content Design Lead with extensive experience shipping world-class consumer products
• A trusted partner, skilled at building cross-functional relationships with peers and the wider business
• Comfortable navigating complexity and ambiguity - and can successfully collaborate in this environment
• Have an eye for quality. You know how to deliver quality, and how to support others to do the same
• Influential, inspiring, and able to work with others in a culture that values autonomy and empowerment
• Highly empathetic, both to customers and the people you work with
• Heads up, this probably isn't for you if:
• Your experience is mostly in marketing content, advertising, copywriting, journalism or social media - and you have no hands-on experience of content design or working in UX

Additional Information

How do you collaborate in a human-centred way to ship work you're truly proud of? These are just a few of the challenges a Content Design Lead will work on as part of Wise's global mission to build an open, fair, and human financial system. Right now we move £6 billion every month for over 12 million people. But we're only 2% done - because people without borders deserve money without borders.

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