AR Rep II

About the role

Billing; which consists of entry of manual billings and credits into the C&S Mainframe system or Oracle Receivables; process "dropship/central" billing for direct shipments to customers; process cash application adjustment files daily; prepare and send customer statements and back u for weekly billings and research customer billing inquiries and back up requests; work with other departments and prepare documentation to accompany billing and credits for scanning and filing Cash Application; which consists of apply lock box receipts, checks and electronic wire payments to the accounts receivable Oracle general ledger; research and resolve short and over payments; process daily cash as required by management; processes and runs various Oracle jobs daily as well as processes remote deposits Customer Setup; which consists of set up of new customers/sets of customers in company's Mainframe system and Oracle EBS (Enterprise Business Suite) and complete all necessary maintenance on existing customers; analyze requested changes to new and existing customers for accuracy and completeness, via comparison with similar existing customers, use of customer master audit reporting, consult with other team members; maintains numerous data points that includes format of invoices and statements, warehouse flags, pricing points and flags, and various IT and multiple department functions; Utilize Oracle (general ledger), excel, and More4Apps tools to automate the mass entry of data into AR systems; assist in customer compliance team with customer maintenance in Oracle contracts database as necessary; validate customer details ongoing to ensure data accuracy per pre-established plan of periodic checking and report findings to supervisor; carry out ongoing assessment of customer set up processes and make adjustments as necessary Collections; which consists of research and resolving non or short payment, including: partner with customers on ongoing and consult with the promptly as issues arise, research invoices and proof of delivery documentation, retrieve invoices and proof of delivery documentation from the company's databases for all instances of short or non-payment as necessary, work with cash application team to ensure correct application, consult with contract compliance team to validate contract terms and expected adjustments, work with sales team on any issues requiring joint communication with customer, review and gain approval for resolution with supervisor as necessary per threshold guidelines, and process approved adjustments as required; adhere to credit hold restrictions to minimize bad debt exposure; regularly communication accounts status and recommend actions to supervisor and escalate any collection issues promptly; prepare recurring and ad hoc collections by customer reporting and analysis as required, including DSO/past due performance; research payment and deduction history to identify high risk account, contact customers to avoid recurrence of issues; in case of non-resolution of short/non-payment provide documentation and information to Legal department at direction of manager Credit; which includes complete the credit evaluation and approval process for potential new customers as communicated by sales, business development, other internal groups, including: gather and assist with evaluation of financial statements, request trade and bank references, retrieve Experian credit check reports, request additional missing documents as required by credit approval process or at management request, investigate other sources including Dun & Bradstreet, BCI (Business Credit Intelligence), other industry metrics, compile credit review analysis package, present and gain approval from supervisor or AR leadership; Assist with the periodic and ongoing risk assessment of existing customers, track financial stability, payment records, outside credit reporting and scoring models, monitor third part financial news sources about customers; assist with the execution of financial statement audits to validate ongoing credit worthiness, escalate as necessary; following approval of customer application ensure the provision of additional security per credit review analysis package, including validate receipt of required pre-payments, notes billing and confirm receipt of and track security deposits; process any required customer refunds; update internal software (Cforia, Oracle) with necessary credit data; complete account reconciliation for customer notes receivable; complete commercial code filings on a timely basis (i.e. filing with state agencies) Provide support for other AR functions as required Support IT function by providing hands on analysis and testing of any issues Document all billing procedures. Make recommendations for and implement process improvements as appropriate Travel Required:No Environment Office : Office Temperature (65F to 75F)

Requirements

• Specialized Knowledge :

Benefits

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Company Intel

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