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Fixed Term Customer Service Representative

External
irvingoil logoIrvingoil · Saint John
ContractOn-siteToday
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Responsibilities

  • Provide guidance to customers requiring budget or financial support when purchasing our products and services
  • Reduce company exposure by doing soft collections when customers call and forward to appropriate Customer Credit Representative as necessary
  • Provide customer service by taking information for orders of heating oil, and propane, and for product to be delivered on the next scheduled delivery day
  • Making service appointments as appropriate
  • Processing of customer payments via other payment options
  • Perform other duties as required to maintain and enhance departmental productivity
  • Outside of standard business hours be responsible for all afterhours activity
  • Your Skills:
  • Strong communication skills with an ability to quickly build rapport and maintain relationships
  • Problem solving/decision making skills as well as an ability to multi-task
  • Computer literacy is required, good organizational skills, strong analytical skills, and good interpersonal skills
  • Ability to work well with others is required
  • Excellent customer service skills
  • Your Experience:
  • 1-3 years contact center experience
  • Job Requirements - Work Experience
  • Customer Service
  • Job Requirements - Education
  • Diploma/High School Equivalent

Benefits

Work Environment - Work onsite at our Crown Street location in Saint John, NB with access to our fitness facilityCompetitive Compensation - Including a parking allowanceFlexible Benefits Plan - Including medical and dental benefits that are both in effect from day oneWellness Support - With 24/7 access to our Employee & Family Assistance ProgramOpportunity to give back to some amazing causes in our community - Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching programDental insuranceFlexible schedule

Additional Information

As a Fixed Term Customer Service Representative, you will be the first point of contact for all customers with Irving Energy. Your goal will be to ensure all concerns of the customer will be served, including account maintenance, billing inquiries, ordering products, and general contact with the company. Your success will shine with your ability to provide excellence in customer service in relation to product delivery. Kindly note that this is a temporary opportunity offering an 8-month fixed-term contract. Additionally, our contact center is operational 7 days a week with hours ranging from 7:00am to 9:00pm; therefore, your shift may vary with notice. If you are interested in this exciting opportunity with Irving Oil, please apply by July 10, 2026.

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