Benefits
Medical, Dental, and Vision coverageLife insurance401(k) with company matchPaid holidays, including "You Pick a Day"FSA and HSA optionsPet insuranceAdditional benefits availableRole OverviewLocation: On-Site (Tucson, AZ)Schedule: 1st Shift; Monday through FridayPay Rate: $25Your Mission as a Desktop Support Analyst IIProvide advanced technical support for desktops, laptops, mobile devices, and peripheralsAnalyze and resolve complex user incidents and service requestsInstall, deploy, and maintain hardware and software systemsTroubleshoot issues via in-person, phone, or chat supportManage and resolve tickets using internal or client ticketing systems while meeting SLAsPerform system updates, including Microsoft security patches, antivirus updates, and application upgradesSupport networking-related issues and endpoint connectivityOrder and manage hardware parts for maintenance and repairsCreate, update, and maintain knowledge base documentationAct as a liaison with third-party vendors and techniciansConduct root cause analysis (RCA) for recurring issuesDocument processes and develop clear procedures for self-service capabilitiesMentor and support Level I and Associate Desktop Support AnalystsParticipate in continuous improvement initiatives and operational enhancementsWhat You Bring to the TeamEducation & CertificationsRequired:Bachelor's degree in Computer Science, IT, or related fieldOR 4+ years of equivalent work experienceA+ CertificationPreferred:Network+ CertificationPrior experience as a Desktop Support Analyst IExperience & SkillsStrong experience supporting PC hardware and peripheral devicesIntermediate to advanced troubleshooting skills (hardware & software)Experience with Microsoft O365 Suite and SharePointFamiliarity with Active Directory and user supportKnowledge of ITIL or change management practicesAbility to perform root cause analysis (RCA)Experience supporting mobile devices (preferred)Proficiency with ticketing systems and incident trackingExcellent written and verbal communication skillsStrong customer service mindsetOther RequirementsValid driver's license with acceptable driving recordAbility to pass a background check prior to hireHighly detail-oriented with strong organizational skillsAbility to prioritize tasks and meet deadlines in a fast-paced environmentCollaborative team player with sound judgmentWhy This Role MattersEqual Opportunity EmployerDental insuranceVision insurance401(k)Paid time off
Additional Information
Join DYOPATH as a Desktop Support Analyst II
Are you passionate about solving advanced technical issues and delivering exceptional end-user support?
DYOPATH is seeking a Desktop Support Analyst II who excels in troubleshooting, communication, and collaboration, while taking ownership of complex technical challenges and mentoring junior team members.
Why You'll Love Working Here
Purpose with Passion - Be part of a company guided by its L.O.V.E. philosophy (Living Our Values Every Day)
Growth & Development - Opportunities for certifications, skill-building, and career progression
Team-Oriented Culture - Collaborate with supportive colleagues in a high-performing environment
Recognition & Impact - Your expertise directly improves user experience and operational efficiency
Interested in this role?
Apply on the company's website.
Dyopath · Tucson, AZ