Coordinator: Membership Services

Requirements

• Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
• Job Profile Summary:
• Supports and instructs those served by the department with routine to intermediate queries, applies fundamental knowledge of multiple standards, policies and procedures, and maintains accurate and detailed records.
• Job Description:
• Essential Duties:
• Student Staff Development (60%)
• Recruit, hire, train, supervise and develop a team of student staff to create a welcoming, service-focused environment.
• Design and deliver engaging training programs on customer service, operations, safety, and emergency response.
• Develop student worker skill sets to address customer service, conflict resolution and de-escalation situations, operations, safety, and emergency response.
• Oversee daily operations such as scheduling, payroll, timekeeping, and required certifications.
• Manage staffing budgets and ensure resources are used effectively.
• Membership Services (30%)
• Oversee the day-to-day experience across service areas, including access control, memberships, registrations, locker rentals, equipment checkout, and social spaces.
• Respond to and resolve member concerns, working to create positive and consistent experiences.
• Manage inventory and retail operations, including ordering, tracking, and organization.
• Support a clean, organized, and welcoming environment across all activity and social spaces.
• Oversee point-of-sale (POS) systems and payment processes to ensure accuracy and consistency.
• Serve as a resource for Innosoft Fusion software.
• General Responsibilities (10%)
• Participate in staff meetings, trainings, and ongoing professional development opportunities.
• Assist with additional projects and responsibilities as assigned.
• Maintain a flexible schedule, including availability for evenings, weekends, and holidays.
• Master's degree in Recreation, Sport Management, Higher Education, Business, or a related field.
• Experience leading, supervising, training, or mentoring staff or part-time employees, preferably in a campus recreation or service-oriented environment.
• Strong interpersonal and communication skills, with the ability to build relationships
• Department Statement:
• Driving Requirement:
• Driving is not required for this position.
• Location:
• Campus: Tempe
• Funding:
• No Federal Funding
• Instructions to Apply:
• Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.
• Please use the link below to log in using single sign-on.
• https://www.myworkday.com/asu/d/inst/1$9925/9925$23496.htmld
• To be cons

Benefits

Additional Information

Job Profile: Administrative Operations Specialist 2 Job Family: Administrative Operations Time Type: Full time Max Pay - Depends on experience: $50,000.00 USD Annual Apply before 11:59 PM Arizona time the day before the posted End Date.

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